Onsite Gate Keeper - part-time (92426)

RealManage, LLC; Fort Myers (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

RealManage, LLC is seeking a part-time Gate Attendant to provide positive customer service while monitoring facility access during operating hours. You will assist residents by answering questions, handling gate entry, and maintaining a welcoming environment.

Responsibilities include ID verification, troubleshooting gate issues, and supporting opening/closing, reservations, and on-site tasks as needed. A professional, courteous demeanor is essential.

Qualifications

• Experience delivering friendly, professional customer service.
• Ability to answer basic questions and remain informed on events and programs.
• Strong communication and interpersonal skills.

Responsibilities

• Monitor access to facilities through ID verification and remote entry at the gate.
• Troubleshoot errors at the entry gate.
• Report gate entry system issues to Supervisor on Duty or General Manager.
• Open/close duties for residents as needed.
• Assist with reservations, setup and teardown as required.
• Maintain clean areas and greet residents professionally.
• Handle additional tasks assigned by on-site management.

Skills

Customer service

Job description

Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.

Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.

Company Overview

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

The role of a part-time Gate Attendant is to provide positive customer service while monitoring admission to the facility during operational hours. A Gate Attendant is expected to assist in the customer experience by providing a positive first and last impression for members. Individuals should remain updated on current events and programs at the pool and should be able to answer basic questions. The responsibilities include, but are not limited to, general operation of gate entry systems, and customer service.

Essential Functions Of The Job

• Monitor Access to the facilities through ID verification and remote entry at the gate.
• Troubleshoot errors at the entry gate.
• Report any gate entry system issues to the Supervisor on Duty or General Manager
• Manually open the main gate for residents in a prompt manner, as needed.
• Assist with Opening and Closing duties
• Assist and monitor all reservations, setup & tear down as needed.
• Keep surrounding areas free from debris and trash
• Provide strong customer service and greet residents in a friendly, professional manner
• All other reasonable assignments given by the on-site management team and your supervisor