Gatehouse Attendant

KW PROPERTY MANAGEMENT AND CONSULTING; North Palm Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Drug-free workplace

Equal opportunity employer

Job summary

KW Property Management & Consulting is hiring a Gatehouse Attendant for a full-time, 40-hour work week from 3:00 PM to 11:00 PM, Monday through Friday. Duties include greeting residents and visitors, directing traffic, and recording all traffic using the KWIC system.

The role requires a high school diploma or GED, prior gatehouse experience, and strong verbal and written communication skills. The position entails reporting incidents and maintaining a clean, secure gatehouse environment.

Qualifications

• High school diploma or GED.
• Prior Gatehouse experience.
• Strong verbal and written communication skills.
• Detail-oriented and dependable.
• Positive attitude and willingness to work with a diverse population.

Responsibilities

• Greet residents and visitors in a friendly, professional manner at the gatehouse.
• Direct traffic and provide information to guide people around the property.
• Record all traffic entering the property using the access control system (KWIC).
• Observe, report, and communicate incidents to Management Office, Security, and Front Desk.
• Complete all paperwork legibly and in order.
• Keep the gatehouse clean at all times and ensure only authorized personnel enter.
• Prohibit parking in front of the building or fire lanes; allow only pick up/drop off.
• Use proper telephone etiquette when answering calls and assist callers.
• Report deficiencies to Management and submit incident reports or work orders promptly.

Skills

Verbal and written communication

Customer service

Dependable / reliable

Detail-oriented

Diversity awareness

Education

High school diploma or GED

Job description

This is a full-time position scheduled for 40 hours per week, Monday through Friday, from 3:00 PM to 11:00 PM. The established schedule may be adjusted from time to time based on the operational and staffing needs of the property.

• Gatehouse attendants must stand and greet everyone who approaches the visitor lane seeking access to the property, in a friendly and professional manner. It is important that all attendants greet all residents returning home via the resident lane.
• The Gatehouse attendant is to provide informational assistance as required, with knowledge of locations throughout the property in order to properly direct traffic within the community.
• Gatehouse attendants will record via the access control system (KWIC) all traffic entering the property both vehicular and pedestrian.
• Gatehouse attendants will observe, record, and communicate actions, activities, incidents and/or any information that may be of the interest of the Management Office, Security or the Front Desk personnel.
• Gatehouse attendant will complete all appropriate paperwork ensuring reports are legible and in order.
• Gate House attendant will keep the gatehouse clean at all times.
• Gatehouse attendant will ensure that only Authorized Personnel is allowed access into the community.
• Parking in front of the building or in the Fire Lanes is prohibited. ONLY Pick up or drop off is permitted.
• Gatehouse attendant will always use proper telephone etiquette when speaking or answering the telephone. Greet ALL callers with "Good Morning, Good Afternoon, or Good Evening. Thank you for calling Property name, gate house. This is (your name), how may I assist you."
• Gatehouse attendants will report all building deficiencies to Chief Engineer, Management Office, and the Front Desk personnel such as: Any water leaks regardless of the size and severity, fire alarm violations, audible or silent, malfunctioning of equipment. An Incident report or work order to note any deficiencies observed. Incident report should be submitted to the Management office immediately.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

This position is often located away from the management office and may be located in a small structure. The working environment maybe indoors or outdoors.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Position Type/Expected Hours of Work

This is a full-time non-exempt position. Days and hours of work will be determine by the property. This schedule may change to accommodate the business needs of the property.

Required Education And Experience

• A positive attitude and willingness to work with a diverse population.
• High school diploma or GED.
• Prior experience as a Gatehouse employee
• Strong verbal and written communication skills.
• Detail-oriented and dependable.

Position Supervision

Employee reports directly to the Property Manager.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

KW Property Management & Consulting is a drug-free workplace.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.