Onsite Field Support Tech & Trainer — Raleigh-Durham

VCA; North Carolina; Hybrid; USD 64,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off and Holidays

Medical, Dental, Vision plans

401(k) with company match

Tuition / CE reimbursement

Life Insurance & Disability

Job summary

Antech is seeking a Field Support Specialist to drive IHD onboarding and installations in the Raleigh-Durham, NC territory. You will train clinics, support RL and SDx services, and manage on-site installations with strong customer focus.

Candidates should have a BS/BA in a related field and 4+ years of technical experience, including IHD diagnostics. This role requires extensive travel and collaboration with Sales and Technical Support.

Qualifications

• BS/BA degree preferred or combination of education and experience.
• 4+ years of relevant technical experience with success.
• IHD diagnostics experience preferred.

Responsibilities

• Coordinate IHD installations and onboarding at clinics.
• Train customers on IHD, RL and SDx services.
• Perform on-site installations and troubleshoot connectivity.
• Log all customer activity in the CRM.
• Collaborate with Sales and Technical Support to resolve issues.
• Travel up to 75% to support clinics.

Skills

Customer service

Training delivery

Troubleshooting

Microsoft Office

Networking basics

Team player

Planning & organizing

Education

BS/BA in related field

4+ years technical experience

Tools

IHD diagnostics equipment

Office software

Job description

Antech is seeking a Field Support Specialist to drive IHD onboarding and installations in the Raleigh-Durham, NC territory. You will train clinics, support RL and SDx services, and manage on-site installations with strong customer focus.

Candidates should have a BS/BA in a related field and 4+ years of technical experience, including IHD diagnostics. This role requires extensive travel and collaboration with Sales and Technical Support.