Onsite Field Operations Technician

Lancesoft; Shreveport (LA); Sur place; USD 34 000 - 36 000; Plein temps

Résumé du poste

Lancesoft is seeking an Operations Technician for a 6- to 12-month onsite assignment in Shreveport, LA. The role supports rental and sales activity, providing direct technical support for Extreme equipment in the field and coordinating information for other teams.

The position reports to the Command Team Lead and involves documenting activity in business systems and conveying updates to the Extreme organization.

Responsabilités

• Provide direct support to clients running Extreme equipment in the field
• Escalate issues to the proper technical role within the Extreme organization as necessary
• Catalog information from equipment activity and issues in the appropriate business systems
• Consolidate information regularly to update the Extreme organization on ongoing field activity.

Connaissances

Direct client support

Field support

Description du poste

Lancesoft is seeking an Operations Technician for a 6- to 12-month onsite assignment in Shreveport, LA. The role supports rental and sales activity, providing direct technical support for Extreme equipment in the field and coordinating information for other teams.

The position reports to the Command Team Lead and involves documenting activity in business systems and conveying updates to the Extreme organization.