Onsite Field IT Support Technician – KY (Dual Site)

DXC Technology Company; Fort Campbell North (KY); On-site; USD 55,000 - 70,000; Full time

Job summary

DXC Technology Company seeks a Resident Field Support Technician to provide dedicated onsite IT support for end users at Jeffersonville and Clay City, KY. Travel between sites is required to maintain service levels and meet SLA objectives.

Responsibilities include hardware/software troubleshooting, device deployments, and end-user incident resolution while aligning with security and corporate policies.

Qualifications

• Hands-on IT support and field service experience.
• Ability to troubleshoot hardware, software, and peripherals.
• Familiarity with ITIL concepts and incident management processes.

Responsibilities

• Provide first-line onsite technical support to end users.
• Troubleshoot and resolve hardware, software, and peripheral issues.
• Maintain documentation in the ticketing system and ensure SLA targets.

Skills

Windows Operating Systems

Microsoft 365

Microsoft Teams

Active Directory

ITIL Foundation

Incident Management

Azure/AWS/GCP

Customer service

Onsite support

Tools

Ticketing system

Hardware troubleshooting

Job description

DXC Technology Company seeks a Resident Field Support Technician to provide dedicated onsite IT support for end users at Jeffersonville and Clay City, KY. Travel between sites is required to maintain service levels and meet SLA objectives.

Responsibilities include hardware/software troubleshooting, device deployments, and end-user incident resolution while aligning with security and corporate policies.