Onsite Field IT Support Specialist - CIS

Cognizant Technology Solutions Corporation; Santa Fe (NM); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan and contributions

Paid holidays plus PTO

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is seeking an on-site Field Services Support professional to manage day-to-day end-user support across client locations. The role covers IMAC tasks, device imaging, and asset lifecycle updates while ensuring SLAs and customer satisfaction. Des Moines, IA-based position with travel between client sites.

Start date December 2026. On-site role with salary around market rates and Cognizant’s incentive program; involvement in security and ITIL processes is

Qualifications

• Minimum of high school diploma or associates/BA in CS/IT/Engineering or related field.
• 0-2 years in IT end-user/field services support.
• Working knowledge of ITIL incident, request, change, problem and asset management.
• Hands-on experience with ITSM tools (ManageEngine ServiceDesk Plus, ServiceNow, BMC Remedy/Helix).
• Strong background in Windows and MacOS endpoints, M365, AD/Entra ID, Okta, CrowdStrike, Webex, printers, mobile devices and basic networking.
• Working knowledge of endpoint management tools such as SCCM/MECM, ManageEngine, Intune or JAMF.
• Ability to manage competing priorities, SLAs and escalations under pressure.
• Excellent communication and stakeholder management skills with end users, VIPs and client leadership.

Responsibilities

• Monitor queues in ITSM tool and balance work based on SLA.
• Coordinate VIP/executive support, critical incidents, and outages.
• Escalate and coordinate with Service Desk, L3 resolver groups, network, server and vendors.
• Own IMAC requests and set up computers, peripherals and software.
• Image computers and oversee device refresh and redeployment.
• Update CMDB and asset lifecycle records for IMAC actions.
• Handle Level 1/2 calls and log in ServiceDesk Plus; resolve password and hardware/software issues.
• Provide desk-side support for desktops, laptops, printers, mobiles, AV and peripherals.
• Coordinate warranty repairs and manage spare-parts inventory.
• Drive problem management and permanent fixes for recurring issues.
• Manage assets with Active Directory, SCCM, ManageEngine, CrowdStrike, Okta and Webex for Medicaid call center users.
• Plan onsite support for infrastructure projects and report progress.
• Coordinate after-hours/weekend change windows per change management.
• Ensure ITIL processes and security/data handling policies.
• Maintain SOPs, runbooks and knowledge articles; identify automation opportunities.
• Deliver against KPIs including SLA attainment, IMAC turnaround, first-visit resolution, CSAT, backlog health, asset accuracy, milestones.

Skills

ITIL knowledge

End-user support

Windows & MacOS

M365

Active Directory/Entra ID

Okta

CrowdStrike

Webex

SCCM/MECM

ManageEngine ServiceDesk Plus

ServiceNow

Communication & stakeholder mgmt

Travel readiness

Education

High School diploma

Associates or Bachelor’s degree in Computer Science/IT/Engineering

Tools

ManageEngine ServiceDesk Plus

ServiceNow

BMC Remedy/Helix

SCCM/MECM

Intune

JAMF

Job description

Cognizant Technology Solutions Corporation is seeking an on-site Field Services Support professional to manage day-to-day end-user support across client locations. The role covers IMAC tasks, device imaging, and asset lifecycle updates while ensuring SLAs and customer satisfaction. Des Moines, IA-based position with travel between client sites.

Start date December 2026. On-site role with salary around market rates and Cognizant’s incentive program; involvement in security and ITIL processes is