IT Service Desk Specialist – 24x7 Support

Cognizant; Topeka (KS); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan and contributions

Paid holidays plus Paid Time Off

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is hiring for an L1 IT support role in Mesa, AZ and Des Moines, IA, starting December 2026. You will be the first contact for users, handling incident intake, basic troubleshooting, and escalation while developing core Infra skills.

You’ll work with ServiceNow/Jira, support cloud basics, and participate in a 24x7 shift pattern. The annual salary is $45,000 with eligibility for Cognizant’s incentive program.

Qualifications

• Minimum of High School diploma and/or an Associates or Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• Strong interest in technology with an eagerness to learn.
• Good problem-solving skills and attention to detail.
• Clear written and verbal communication skills; able to explain technical concepts to non-technical users.
• Customer service mindset with professionalism and empathy.
• Ability to follow documented processes for ticket logging, prioritization, and escalation.
• Willingness to work in a 24x7 support environment/work schedule, which may include nights, weekends, and holidays based on shift schedules.

Responsibilities

• Serve as the single point of contact for IT issues, queries, and service requests via phone, email, chat, or other channels.
• Provide technical assistance for issues related to computer systems, software, applications, networks, and hardware.
• Log incidents and service requests; classify and prioritize; maintain records per process.
• Drive first contact resolution whenever possible.
• Escalate issues to the appropriate group/team per procedure and follow up through closure.
• Document case notes thoroughly; share knowledge; educate customers; resolve incidents and fulfill requests promptly.
• Use internal knowledge bases and customer resources to deliver accurate solutions.
• Meet service level targets and performance goals (SLA targets).
• Promote self-help and available service options to reduce repeat contacts.
• Deliver professional, multi-channel customer support and production readiness with cross-functional teams.
• Engage in continuous learning and apply best practices in service desk, cloud, and remote support operations.

Skills

Problem solving

Clear communication

Customer service

Attention to detail

Learning mindset

Education

High School diploma

Associates or Bachelor's in CS/IT/Engineering

Tools

ServiceNow

Jira

Job description

Cognizant is hiring for an L1 IT support role in Mesa, AZ and Des Moines, IA, starting December 2026. You will be the first contact for users, handling incident intake, basic troubleshooting, and escalation while developing core Infra skills.

You’ll work with ServiceNow/Jira, support cloud basics, and participate in a 24x7 shift pattern. The annual salary is $45,000 with eligibility for Cognizant’s incentive program.