Onsite Federal Site Operations Lead

Accenture PLC; Atlanta (GA); On-site; USD 119,000 - 225,000; Full time

Job summary

Accenture Federal Services is seeking a Site Lead to own on-site activities and personnel at the assigned location, ensuring staffing, security, and smooth operation. You will manage onboarding, badging, and roll-off processes, and serve as the primary point of contact for site personnel issues, coordinating with HR and leadership as needed.

You will support shift operations, coordinate facilities and access, and maintain documentation while escalating site-level issues when required.

Qualifications

• Demonstrated experience owning site-level operations and personnel administration in a government/customer-facing environment.
• Experience with onboarding/off-boarding processes, including facility access and badging coordination.
• Experience handling personnel issues and coordinating with HR/leadership on resolution.
• Strong organizational skills to manage staffing, coverage, and compliance across a full site.
• Strong written and verbal communication skills for coordinating with Program Lead, customer POCs, and site staff.

Responsibilities

• Serve as the single point of accountability for all on-site activities and personnel at the assigned site
• Own the personnel lifecycle for site staff: onboarding, in-processing, badging/access coordination, and roll-off/out-processing
• Assist incoming personnel with badge requests, facility access, and required site in-processing steps
• Serve as the primary point of contact for personnel issues arising at the site (conduct, attendance, conflicts) and coordinate resolution with leadership/HR as needed
• Support the Supervisor and SME Supervisor roles at the site, ensuring shift operations and workstream execution are running effectively
• Serve as the site-level escalation point for issues that exceed Supervisor or SME Supervisor authority
• Coordinate site facilities, physical security, and access management with relevant site/facility points of contact
• Maintain overall situational awareness of site staffing levels, coverage, and readiness; coordinate with Supervisors on coverage gaps
• Report site status, staffing, risks, and personnel matters to the Program Lead
• Coordinate with the customer site POCs on site-level administrative and operational matters
• Ensure site compliance with program, customer, and facility security requirements
• Maintain site documentation: rosters, access logs, onboarding/roll-off records, and site-specific procedures

Skills

Site-level operations

Personnel administration

Onboarding/off-boarding

Facility access coordination

Badging coordination

HR coordination

Organizational skills

Written and verbal communication

Job description

Accenture Federal Services is seeking a Site Lead to own on-site activities and personnel at the assigned location, ensuring staffing, security, and smooth operation. You will manage onboarding, badging, and roll-off processes, and serve as the primary point of contact for site personnel issues, coordinating with HR and leadership as needed.

You will support shift operations, coordinate facilities and access, and maintain documentation while escalating site-level issues when required.