Service Domain Lead, Federal Multi-Site Programs

Accenture-Federal-Services-2; Reston (VA); On-site; USD 119,000 - 225,000; Full time

Job summary

Accenture Federal Services is seeking a Service Domain Lead to drive strategy, delivery, and client satisfaction across multiple sites. You will oversee workforce planning, contract performance, and escalation management, ensuring operational excellence and program growth.

The role emphasizes leadership over administrative tasks, with responsibilities spanning PMO collaboration, site coordination, and ensuring SLAs are met in a federal environment. A multi-site leadership background is required.

Qualifications

• Master's degree + 8 years of relevant experience, OR Bachelor's degree + 12 years of relevant experience (including prior program/project leadership)
• Demonstrated experience leading a multi-site services program, including customer and contract management
• Demonstrated leadership experience; setting strategic direction, driving accountability, and developing future leaders

Responsibilities

• Lead the service domain, setting strategy, operational direction, and ensuring program performance
• Serve as the primary customer representative and final escalation point for issues
• Oversee staffing strategy, workforce planning, and personnel decisions across all teams and sites
• Monitor SLAs, operational metrics, risks, and direct responses to critical events
• Provide onsite leadership and coordinate with PMO, facilities, and local teams to maintain operational readiness.

Skills

Leadership

Program management

Multi-site experience

Communication skills

Education

Master's degree

Bachelor's degree

Job description

Accenture Federal Services is seeking a Service Domain Lead to drive strategy, delivery, and client satisfaction across multiple sites. You will oversee workforce planning, contract performance, and escalation management, ensuring operational excellence and program growth.

The role emphasizes leadership over administrative tasks, with responsibilities spanning PMO collaboration, site coordination, and ensuring SLAs are met in a federal environment. A multi-site leadership background is required.