Onsite Fast Lane Program Lead — Guest Experience & Ops

Accesso Technology Group; Buena Park (CA); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Dental and Vision

Paid Time Off 4 weeks

Volunteer Time Off

Parental Leave

401k with matching

Learning access

Flexible schedule

Job summary

accesso is seeking a Fast Lane Program Manager to oversee the virtual queuing experience at Knott's Berry Farm in Buena Park, CA. You will partner with park leadership and corporate teams to drive operational excellence and guest satisfaction.

This onsite role requires 2+ years of management in amusement/park operations, strong leadership, and tech-savvy problem-solving. You will train staff, monitor queues, analyze metrics, and support system enhancements.

Qualifications

• Minimum of two (2) years of management experience in the amusement/theme park or operations management industry.
• Demonstrated leadership, communication, and team management skills with strong organizational, analytical, and problem-solving abilities.
• Comfort working with technology systems, troubleshooting basic technical issues, and managing hardware.

Responsibilities

• Serve as a primary liaison between accesso and Six Flags leadership, coordinating operational priorities and guest experience initiatives.
• Lead and support training on virtual queuing systems, sales strategies, guest service standards, and operational best practices.
• Monitor virtual queues, engage with guests, address operational challenges, and ensure smooth delivery of services throughout the park.
• Partner with marketing and park teams to develop promotional initiatives that increase product awareness, guest engagement, and in-park revenue.
• Maintain accurate information across Six Flags and accesso virtual queues websites and apps.
• Analyze operational metrics, sales performance, and guest feedback to identify opportunities for improvement.
• Collaborate with park leadership to support staffing needs, coordinate coverage, and maintain consistent operational standards.
• Provide first-line technical support, troubleshoot hardware and system issues, and maintain accurate hardware inventory.
• Support system upgrades, new feature launches, and virtual queue enhancements to improve reliability and guest experience.
• Manage escalated guest concerns, including refunds and compensation requests, per company policies.
• Perform other duties as needed to support business objectives and park operations.

Skills

Leadership

Communication

Team management

Operations management

Job description

accesso is seeking a Fast Lane Program Manager to oversee the virtual queuing experience at Knott's Berry Farm in Buena Park, CA. You will partner with park leadership and corporate teams to drive operational excellence and guest satisfaction.

This onsite role requires 2+ years of management in amusement/park operations, strong leadership, and tech-savvy problem-solving. You will train staff, monitor queues, analyze metrics, and support system enhancements.