Area Manager, Ride Operations at Knott's Berry Farm Buena Park, CA

Knott's Berry Farm; Buena Park (CA); Vor Ort; USD 67.800 - 80.000; Vollzeit

Zusammenfassung

Knott's Berry Farm in Buena Park, CA is looking for an Area Manager, Ride Operations to lead daily ride and guest control activities, ensuring safety, regulatory compliance, and exceptional guest experiences.

You will mentor supervisors, optimize staffing, handle incident responses, and drive continuous improvement across ride attractions and guest control areas at the park.

Qualifikationen

• 3+ years of experience at a supervisor level.
• Willingness to work days, nights, weekends and holidays.
• Knowledge of Microsoft Office and Adobe programs.
• Ability to pass a mandatory drug test per Company policy.
• Ability to pass a background check if 18+ years old.

Aufgaben

• Oversee the operations of ride attractions and guest control areas, ensuring safety and adherence to procedures.
• Mentor and develop supervisors to foster growth and leadership.
• Conduct safety audits and enforce corrective actions to maintain a safe environment.
• Monitor ride performance and staff, providing regular feedback.
• Develop staffing plans to cover peak times and events.
• Lead incident response with thorough documentation and stakeholder communication.
• Collaborate with other departments for park-wide initiatives and needs.
• Manage ride/guest control shutdowns and emergencies per protocols.
• Pursue continuous improvement to boost efficiency and guest satisfaction.

Kenntnisse

Microsoft Office

Adobe Suite

Jobbeschreibung

Area Manager, Ride Operations

Location: Buena Park, CA.

Salary: $67,800 - $80,000/yr based on experience.

Overview

The Area Manager of Guest Control and Ride Operations is responsible for overseeing the daily operations and leadership of ride attractions and guest control functions within their assigned area. This position ensures compliance with safety standards, operational procedures, and company policies while driving exceptional guest experiences and team performance.

The Area Manager works closely with supervisors and team leaders to mentor associates, identify opportunities for improvement, and implement innovative solutions that enhance efficiency and guest satisfaction.

Responsibilities

• Operational Leadership: Oversee the operations of assigned attractions and guest control areas, ensuring compliance with all safety regulations and operational standards.
• Team Development: Mentor and develop supervisors and team leaders to foster growth, build leadership skills, and improve operational expertise.
• Safety Oversight: Conduct routine safety audits, ensure adherence to protocols, and implement corrective actions as needed to maintain a safe environment for guests and associates.
• Performance Management: Monitor and assess the performance of rides, guest control areas, and staff, providing regular feedback and addressing performance gaps.
• Scheduling and Staffing: Develop and manage staffing plans to ensure adequate coverage for both Ride Operations and Guest Control areas, particularly during peak times and special events.
• Incident Management: Lead the response to operational incidents, ensuring thorough documentation, effective resolution, and communication with stakeholders.
• Collaboration: Partner with other departments to coordinate park-wide initiatives and address operational needs.
• Incident Management (Shutdowns & Emergencies): Oversees and manages ride and guest control area shutdowns caused by mechanical, weather, or operational issues, responds to medical incidents, guest control emergencies, and ensures overall safety during ride evacuations or crowd management situations, following all protocols to prioritize safety.
• Continuous Improvement: Identify opportunities to enhance efficiency, streamline processes, and implement innovative solutions.
• Other duties may be assigned.

Qualifications

• Ability to work days, nights, weekends, holiday periods, and sometimes third shift to meet business needs.
• A minimum of 3 years of experience at a Supervisor level or equivalent is required.
• Knowledge of Microsoft and Adobe office programs.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.