Event Captain - Special Events

Houston Astros, LLC; Houston (TX); On-site; USD 2,066,000 - 2,755,000; Part time

Job summary

Houston Astros, LLC is seeking a part-time Event Captain in the Special Events department to act as the on-site day-of contact for clients and to coordinate with internal operations teams at Daikin Park.

You will read event sheets to determine setup, timelines, and guest needs; ensure the venue is prepared with correct room setup, A/V, security, and parking; greet clients; supervise setup and breakdown; collaborate with vendors; and uphold ballpark policies to ensure a safe, positive experience.

Qualifications

• Minimum 2 years in a client-facing, customer service role.
• Fast-paced environment with strong attention to detail.
• Positive attitude while handling difficult situations.
• Reliable transportation to and from work.
• Experience in events, hospitality or service industry preferred.

Responsibilities

• Read and analyze Event Sheets to determine setup, timeline, and client needs.
• Ensure venue is prepared (room setup, A/V, security, parking, guest services, engineering).
• Act as day-of point of contact for events and greet clients.
• Supervise setup and breakdown of event spaces when needed.
• Anticipate client and guest needs to enhance the event experience.
• Problem-solve in a timely, professional manner.
• Coordinate with internal teams and external vendors for a smooth experience.
• Maintain understanding of ballpark policies to ensure safety for guests and employees.
• Perform other duties as assigned.

Skills

Customer service

Attention to detail

Communication

Positive attitude

Reliability

Hospitality/events

Job description

Houston Recruiting
501 Crawford St
Houston, TX 77002, USA

The Houston Astros’ Special Events department oversees and manages events, meetings, and conferences at Daikin Park. The part-time Event Captain role supports the Event Operators as the onsite, day-of contact for clients, ensuring a successful event by serving as the central point of communication for all internal operations teams.

Essential Functions & Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Read and analyze Event Sheets to gather event information, determine proper set up, timeline, and specific client needs.
• Ensure venue is prepared to welcome guests prior to event start, including room set-up, audio visual, security, parking, guest services staff, and engineering.
• Act as day-of point of contact for events, including greeting clients and assisting them with all of their day-of event needs.
• Supervise set-up and breakdown of event spaces, when necessary.
• Anticipate client and guest needs to enhance the overall event experience.
• Problem-solve in a timely and professional manner.
• Work in unison with internal teams and external vendors to ensure a positive client and guest experience.
• Maintain a strong understanding of ballpark policies to help ensure the safety of all guests and employees.
• Perform other duties as assigned.

Qualifications

• Minimum 2 years of experience in a client-facing, customer service role.
• Must be able to work in a fast-paced environment while maintaining strong attention to detail.
• Ability to maintain a positive attitude while handling difficult situations is essential.
• Must have reliable transportation to and from work.
• Experience in events, hospitality, or service industry is preferred.

This role routinely uses standard office equipment such as computers, phones and photocopiers. The noise level is usually moderate but can be loud within the stadium environment. Majority of time spent in indoor, climate-controlled environment of offices. May also be exposed to partially sheltered outdoor environment subject to climate fluctuations (rain, heat, cold, etc.).

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close and focused vision.Ability to regularly work on your feet for long hours and climb stairs/ramps throughout the ballpark. The position requires the ability to walk long distances and stand for 4 to 5 hours at a time without a break. Ability to lift and move up to 25 pounds on occasion.

Position Type and Expected Hours of Work

This is part-time position with 20 hours of expected work per week. Due to the nature of this position, the position requires hours of work and days that include frequent evenings/nights, weekends and holidays.

Travel

Travel will not be required for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

EOE/M/F/Vet/Disability

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.