Onsite EUC Engineer: Manufacturing IT Support

Sira Consulting, an Inc 5000 company

Stevens Point (WI)

On-site

USD 80,000 - 110,000

Full time

5 days ago

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Job summary

Sira Consulting is seeking an experienced End User Computing (EUC) Engineer to provide onsite IT support at our Stevens Point manufacturing facility. The role covers desktop/laptop management, end-user support, and coordination with regional/global IT teams to ensure high availability of critical systems.

The ideal candidate has 5+ years in EUC/desktop support, strong Windows admin skills, M365, AD/Azure, and ITSM experience.

Qualifications

5+ years in End User Computing / Desktop Support.
Strong Windows 10/11 administration skills.
Proficient in Microsoft 365 administration.
Experience with Active Directory and Azure AD.
Hardware troubleshooting for Dell/HP platforms.
Printer and peripheral support experience.
Familiarity with ITSM tools like ServiceNow.
Excellent customer service and communication skills.

Responsibilities

Provide onsite Level 2/3 support for end-user devices, printers, scanners and peripherals.
Install, configure, and troubleshoot Windows desktops and laptops.
Support Microsoft 365, Active Directory, Azure AD, and Exchange Online.
Diagnose and resolve hardware, software and connectivity issues.
Perform network troubleshooting including switches, VLANs, DHCP, DNS and Wi-Fi.
Coordinate with network teams and Cisco equipment support.
Manage IT assets, device deployments and hardware replacements.
Support shop-floor systems and barcode/label printers.
Use ServiceNow for incident, request and change management.
Conduct root cause analysis and ensure timely incident resolution.
Coordinate with vendors during outages and planned maintenance.
Participate in on-call support as needed.
Maintain documentation, SOPs and knowledge articles.