Onsite ESA Customer Care Specialist II

Washington State Department of Social and Health Services; Washington; On-site; USD 42,000 - 62,000; Full time

Job summary

Washington State Department of Social and Health Services is hiring an ESA Customer Service Specialist 2 in Kennewick. You will greet clients, deliver program information, and issue benefits while ensuring accuracy and compassion.

The role emphasizes teamwork, adaptability, and organizational skills in a full-time, onsite setting with no telework option. Bilingual Spanish is a plus but not required.

Qualifications

• Experience delivering compassionate, respectful, and professional service.
• Experience serving vulnerable populations is highly desired.
• Ability to follow programs and policies with accuracy.

Responsibilities

• Greet and assist customers with program information.
• Process and issue negotiables such as EBT cards and bus passes.
• Provide general program information to clients and staff.
• Initiate orders for office equipment, repairs, and supplies.
• Accept deliveries and verify orders for accuracy.
• Support all staff, including teleworkers, with office needs.
• Process mail and manage secure negotiables.
• Monitor and maintain office equipment and files.
• Respond to inquiries and resolve problems promptly.
• Maintain organized electronic and paper records.

Skills

Outstanding Customer Service

Strong Organizational Skills

Collaboration and Teamwork

Tech Proficiency

Effective Multitasking

Clear Communication

Adaptability

Education

High school diploma or equivalent

Job description

Washington State Department of Social and Health Services is hiring an ESA Customer Service Specialist 2 in Kennewick. You will greet clients, deliver program information, and issue benefits while ensuring accuracy and compassion.

The role emphasizes teamwork, adaptability, and organizational skills in a full-time, onsite setting with no telework option. Bilingual Spanish is a plus but not required.