Onsite ERP Operations Support Specialist

Pacer Group; Houston (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Xylem is seeking an Operations Clerk II to support branch and operational activities at the Houston location. You will manage data, resolve customer issues, process orders, and assist with billing and invoicing in SAP/ERP systems.

The role requires strong ERP experience, Microsoft Office skills, and the ability to work independently in a fast-paced onsite environment. Interaction with multiple teams and third-party processors is common.

Qualifications

• 3-5 years of relevant operations, administrative, clerical, customer service, order processing, or business support experience.
• High school diploma with at least 2 years of relevant experience, or bachelor's degree with demonstrated capability in similar work.
• Strong ERP skills and ability to learn new systems quickly.
• Strong analytical and problem-solving skills.
• Ability to independently research and resolve discrepancies.
• Strong attention to detail and data accuracy.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.

Responsibilities

• Support daily operating activities and administrative functions for the branch, plant, department, or operations team.
• Perform routine and non-routine administrative and operational tasks.
• Investigate, research, and resolve customer issues and operational discrepancies.
• Review, analyze, validate, and cleanse data to ensure accuracy.
• Collaborate with internal departments, external customers, vendors, and service centers.
• Provide onsite operational support to service centers as needed.
• Handle exception reporting related to non-compliant purchase orders.
• Research and resolve issues associated with third-party order processors.
• Create orders for quoted jobs, installations, and other customer requirements in SAP/ERP systems.
• Submit invoices through customer and vendor portals.
• Assist with standard customer master data workflows and maintenance.
• Support customer contracts, billing, invoicing, payment processing, and documentation.
• Maintain accurate operational records, reports, and documentation.
• Assist with the coordination and implementation of operational strategies, solutions, policies, and procedures.

Skills

ERP experience

Microsoft Office

Data analysis

Problem solving

Order processing

Data cleansing

Customer issue resolution

Onsite operations

Education

High school diploma with 2+ years experience

Bachelor's degree (preferred)

Tools

SAP

CRM

Field Service Systems

Microsoft Office

Job description

Xylem is seeking an Operations Clerk II to support branch and operational activities at the Houston location. You will manage data, resolve customer issues, process orders, and assist with billing and invoicing in SAP/ERP systems.

The role requires strong ERP experience, Microsoft Office skills, and the ability to work independently in a fast-paced onsite environment. Interaction with multiple teams and third-party processors is common.