Onsite ERP & Business Process Specialist

The Planet Group; South Carolina; On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

2–3 weeks PTO

Benefits begin after 60 days

401(k) with 3% company contribution

Relocation assistance

Job summary

The Planet Group is seeking a Business Support Analyst for a fully onsite role in South Carolina. You will support approximately 90 users across sales, operations, inventory, and purchasing, translating business needs into effective ERP processes, training, and solutions.

The ideal candidate will have strong analytical and communication skills, a solid understanding of accounting and business concepts, and the ability to document requirements, test systems, and create dashboards or alerts.

Qualifications

• Experience supporting an ERP, business application, or similar enterprise system.
• Strong understanding of general business concepts, including sales, inventory, purchasing, costs, and deposits.
• Familiarity with general accounting principles and practices.
• Excellent analytical, logical reasoning, troubleshooting, and problem-solving skills.
• Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Demonstrated ability to test systems, identify issues, document findings, and coordinate solutions.
• Strong interpersonal skills and the ability to work effectively with users across multiple departments.

Responsibilities

• Develop, document, and improve business processes across sales, operations, inventory, purchasing, and other departments.
• Identify workflow inefficiencies and recommend process improvements that increase productivity and accuracy.
• Provide day-to-day ERP support to approximately 90 users, troubleshooting issues and escalating more complex technical problems when needed.
• Develop training materials and partner with HR and department leaders to train new employees on business systems and processes.
• Conduct periodic refresher training for existing employees and keep system documentation current.
• Gather business requirements and translate them into specifications for new dashboards, business intelligence tools, and automated alerts.
• Research and test new ERP functionality and determine how it can be incorporated into existing business processes.
• Coordinate, configure, and test ERP integrations with vendors, customers, and internal systems/users.
• Configure ERP users, permissions, products, and other system settings.
• Serve as a liaison between business users and technical resources to ensure business needs are clearly understood and effectively addressed.

Skills

ERP support

Business concepts

Accounting principles

Analytical skills

Communication skills

Testing systems

Cross-department collaboration

Tools

SQL Server

BI dashboards

ERP integrations

Job description

The Planet Group is seeking a Business Support Analyst for a fully onsite role in South Carolina. You will support approximately 90 users across sales, operations, inventory, and purchasing, translating business needs into effective ERP processes, training, and solutions.

The ideal candidate will have strong analytical and communication skills, a solid understanding of accounting and business concepts, and the ability to document requirements, test systems, and create dashboards or alerts.