Onsite EPMS Project Engineer – Commissioning & Support

Edison Smart®; Virginia; On-site; USD 85,000 - 115,000; Full time

Job summary

Edison Smart® is seeking a field service engineer to install, commission and troubleshoot Electrical Power Monitoring Systems (EPMS) across North America, with primary focus on customers in the United States. You will travel to customer sites, work with sales, engineering, quality and project management, and help ensure uptime for critical facilities.

The role reports to the Director of Solutions and Technical Support.

Qualifications

• Bachelor’s degree or technical diploma in Electrical/Electronics or Industrial Automation.
• 3-5 years in project engineering, field service engineering or technical support.
• Knowledge of electrical systems, power monitoring equipment, metering and industrial communications.
• Understanding of networking fundamentals, communication protocols and control systems.
• Strong troubleshooting skills and direct customer experience.
• Ability to explain technical issues to both technical and non-technical people.

Responsibilities

• Travel to customer and partner sites for installation, startup, troubleshooting and training
• Configure, commission and troubleshoot monitoring hardware, software and communication networks
• Test, validate and support startup of new product deployments
• Respond to customer support requests, remotely and on site
• Train customers on newly commissioned systems
• Advise customers and sales teams on the right hardware and software
• Manage service requests through the ticketing system and help improve support processes
• Act as technical lead for assigned OEM accounts and strategic projects
• Keep commissioning reports and as-built documentation up to date

Skills

Electrical systems knowledge

Power monitoring equipment

Metering and industrial communications

Networking fundamentals

Troubleshooting

Customer communication

Education

Bachelor’s degree in Electrical Engineering Technology or related field

Job description

Edison Smart® is seeking a field service engineer to install, commission and troubleshoot Electrical Power Monitoring Systems (EPMS) across North America, with primary focus on customers in the United States. You will travel to customer sites, work with sales, engineering, quality and project management, and help ensure uptime for critical facilities.

The role reports to the Director of Solutions and Technical Support.