EPMS Project Engineer

Edison Smart®; Virginia; On-site; USD 85,000 - 115,000; Full time

Job summary

Edison Smart® is seeking a field service engineer to install, commission and troubleshoot Electrical Power Monitoring Systems (EPMS) across North America, with primary focus on customers in the United States. You will travel to customer sites, work with sales, engineering, quality and project management, and help ensure uptime for critical facilities.

The role reports to the Director of Solutions and Technical Support.

Qualifications

• Bachelor’s degree or technical diploma in Electrical/Electronics or Industrial Automation.
• 3-5 years in project engineering, field service engineering or technical support.
• Knowledge of electrical systems, power monitoring equipment, metering and industrial communications.
• Understanding of networking fundamentals, communication protocols and control systems.
• Strong troubleshooting skills and direct customer experience.
• Ability to explain technical issues to both technical and non-technical people.

Responsibilities

• Travel to customer and partner sites for installation, startup, troubleshooting and training
• Configure, commission and troubleshoot monitoring hardware, software and communication networks
• Test, validate and support startup of new product deployments
• Respond to customer support requests, remotely and on site
• Train customers on newly commissioned systems
• Advise customers and sales teams on the right hardware and software
• Manage service requests through the ticketing system and help improve support processes
• Act as technical lead for assigned OEM accounts and strategic projects
• Keep commissioning reports and as-built documentation up to date

Skills

Electrical systems knowledge

Power monitoring equipment

Metering and industrial communications

Networking fundamentals

Troubleshooting

Customer communication

Education

Bachelor’s degree in Electrical Engineering Technology or related field

Job description

Data centers can’t afford downtime, and demand for power monitoring expertise has never been higher. If you enjoy being on site, getting systems commissioned and solving the problems nobody else can, this role puts your technical skills right at the center of keeping critical infrastructure running.

About the company

An established, family-owned European manufacturer of electrical power monitoring hardware and software, with a growing North American business. Its customers include data centers, mission critical facilities and industrial manufacturers, who use its technology to cut energy costs, improve uptime and reduce their carbon footprint.

The role

You’ll install, commission and troubleshoot Electrical Power Monitoring Systems (EPMS) for customers across North America. You’ll report to the Director of Solutions and Technical Support and work with customers, sales, engineering, quality and project management.

What you’ll do

• Travel to customer and partner sites for installation, startup, troubleshooting and training
• Configure, commission and troubleshoot monitoring hardware, software and communication networks
• Test, validate and support startup of new product deployments
• Respond to customer support requests, remotely and on site
• Train customers on newly commissioned systems
• Advise customers and sales teams on the right hardware and software
• Manage service requests through the ticketing system and help improve support processes
• Act as technical lead for assigned OEM accounts and strategic projects
• Keep commissioning reports and as-built documentation up to date

What you’ll bring

• Bachelor’s degree, technical diploma or equivalent experience in Electrical Engineering Technology, Electronics Technology, Industrial Automation or similar
• 3-5 years in project engineering, field service engineering or technical support
• Knowledge of electrical systems, power monitoring equipment, metering and industrial communications
• Understanding of networking fundamentals, communication protocols and control systems
• Strong troubleshooting skills and direct customer experience
• The ability to explain technical issues to technical and non-technical people

Nice to have

• EPMS, power quality monitoring or energy management system experience
• Hands-on field commissioning or startup experience
• PLCs, HMIs, Modbus, BACnet or EtherNet/IP
• Experience in data centers, mission critical facilities, manufacturing plants or commercial electrical environments