Onsite End-User IT Support Technician | 1st Shift

Mayzon; Delaware; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health care benefits

401(k) plan

Paid vacations and holidays

Employee discounts

fringe benefits

Job summary

Mayzon is seeking an End User Support Technician for the 1st shift (Mon-Fri) to serve as the front line for internal users facing IT issues. This role requires hands-on desktop support, issue documentation, and collaboration with the IT team to ensure rapid resolution.

The ideal candidate will have customer-focused service mentality, strong communication skills, and the ability to prioritize tasks under pressure. Certifications like A+ are preferred, with previous experience in a similar role.

Qualifications

• A+ or similar certification required.
• 1+ year of End User Support Technician experience or equivalent.
• Strong customer-service orientation.
• Ability to prioritize and work with urgency.
• Team player with attention to detail.
• Excellent communication and research abilities.

Responsibilities

• Provide first-contact on-site support for end-user issues.
• Document and track incidents to meet SLAs.
• Use remote tools and diagnostics to troubleshoot.
• Escalate incidents with proper documentation when needed.
• Create user-help sheets and contribute to knowledge bases.
• Assist with hardware repairs and peripheral deliveries.
• Participate in preventative maintenance of workstations and printers.

Skills

Customer service

Communication

Team collaboration

Analytical thinking

Problem-solving

Fast learner

Attention to detail

Education

A+ Certification or similar certification in computer science

Job description

Mayzon is seeking an End User Support Technician for the 1st shift (Mon-Fri) to serve as the front line for internal users facing IT issues. This role requires hands-on desktop support, issue documentation, and collaboration with the IT team to ensure rapid resolution.

The ideal candidate will have customer-focused service mentality, strong communication skills, and the ability to prioritize tasks under pressure. Certifications like A+ are preferred, with previous experience in a similar role.