Onsite Enablement Lead - Self-Service Streaming for Agencies

Advanced Systems Group, LLC; New York (NY); On-site; USD 160,000 - 175,000; Full time

Job summary

Advanced Systems Group LLC seeks a Senior Customer Enablement Lead to drive scaled adoption of a self-service streaming app with agencies and brand teams in North America. You will design onboarding journeys, develop enablement frameworks, and align product and engineering to reduce hands-on support and accelerate portfolio activation.

Based in LA, this senior individual contributor role requires 5+ years in customer success or enablement within digital advertising or SaaS, with strong CRM and

Qualifications

• Bachelor’s degree in Marketing, Business, Communications, or related field.
• 5+ years of experience in customer success, enablement, partner management, or agency-facing roles within digital advertising, social commerce, or SaaS.
• Demonstrated track record of building and scaling onboarding or enablement programs that drove measurable adoption outcomes.
• Deep familiarity with the agency ecosystem, including holding company structures, workflow dynamics, and decision-making processes.
• Ability to translate complex product capabilities into clear, compelling education for diverse audiences ranging from junior media planners to C-suite agency leaders.
• Experience designing programs that serve hundreds of accounts rather than managing a handful of white-glove relationships.
• Experience working cross-functionally with product and engineering teams to translate customer feedback into product improvements.
• Strong project management skills with the ability to manage multiple agency relationships and initiatives simultaneously.
• Proficiency with CRM platforms, analytics dashboards, and project management tools (e.g., Salesforce, Airtable, Asana).

Responsibilities

• Design and deliver structured onboarding programs that take agency teams from self-service streaming app setup through their first successful brand livestream.
• Develop tiered enablement paths for different agency profiles: holding company networks, mid-market independents, and in-house brand teams.
• Lead hands‑on workshops, webinars, and 1:1 sessions to educate agency teams on self-service streaming app functionality, streaming best practices, and commerce integration.
• Build and maintain a library of best practice guides, quick‑start playbooks, case studies, and FAQs tailored to agency and brand audiences.
• Develop 'always‑on streaming' strategy frameworks that connect live content to social calendars, tentpole moments, and commerce objectives.
• Create scalable self‑serve resources (video tutorials, knowledge base articles, template briefs) that reduce dependency on 1:1 support.
• Own the activation pipeline: track agencies from initial engagement through first stream, and from first stream through sustained adoption across their client portfolio.
• Monitor adoption health metrics across your portfolio and proactively intervene when agencies stall, churn‑risk, or underutilize the platform.
• Identify and cultivate agency champions who can serve as internal advocates and peer educators within their organizations.
• Partner with Product and Engineering to surface agency feedback, identify UX friction points, and influence the self‑service product roadmap.
• Collaborate with Business Development to ensure a seamless handoff from initial agency pitch to enablement onboarding.
• Work with Brand Success, Content Production, and Marketing teams to align messaging and share learnings across managed and self‑service motions.
• Coordinate with the client's Ads sales organization to integrate self‑service streaming education into broader campaign conversations.
• Identify systemic adoption barriers across the agency ecosystem and develop programmatic solutions that remove friction at scale.
• Build and refine a scalable enablement framework that can expand internationally as the self-service program launches in new marketplaces.
• Establish feedback loops between agency customers and internal product teams, translating qualitative signal into prioritized feature requests and workflow improvements.
• Shape the self‑service go‑to‑market narrative by developing positioning, success stories, and proof points that the BD and Sales teams can leverage.
• Contribute to the broader vision of shifting managed‑service resourcing toward a consulting model while the self‑service program scales independently.

Skills

Customer success

Enablement

Partner management

Agency-facing roles

Cross-functional leadership

Executive communication

Project management

CRM platforms

Analytics dashboards

Education

Bachelor’s degree in Marketing, Business, Communications, or related field

Tools

Salesforce

Airtable

Asana

Job description

Advanced Systems Group LLC seeks a Senior Customer Enablement Lead to drive scaled adoption of a self-service streaming app with agencies and brand teams in North America. You will design onboarding journeys, develop enablement frameworks, and align product and engineering to reduce hands-on support and accelerate portfolio activation.

Based in LA, this senior individual contributor role requires 5+ years in customer success or enablement within digital advertising or SaaS, with strong CRM and