Onsite Agency Success Architect: Self-Service Streaming

Asg Llc; Culver City (CA); Híbrido; USD 120.000 - 170.000; Jornada completa

Descripción de la vacante

Advanced Systems Group LLC is seeking a Senior Customer Success Manager to drive scaled adoption of a client’s self-service streaming app for agencies and enterprise brands. You will own onboarding journeys, enablement frameworks, and the connection between agency partners and product/engineering teams.

This role emphasizes education, activation, and sustained adoption with strategic influence in LA. You will design programs, workshops, and scalable resources to enable agencies to independently

Formación

• Bachelor's degree in Marketing, Business, Communications, or related field.
• 5+ years of experience in customer success, enablement, partner management, or agency-facing roles within digital advertising, social commerce, or SaaS.
• Demonstrated track record of building and scaling onboarding or enablement programs that drove measurable adoption outcomes.
• Deep familiarity with the agency ecosystem, including holding company structures, workflow dynamics, and decision-making processes.
• Ability to translate complex product capabilities into clear, compelling education for diverse audiences ranging from junior media planners to C-suite agency leaders.
• Experience designing enablement programs for self-service SaaS or platform products at scale.

Responsabilidades

• Design onboarding programs that take agency teams from self-service streaming app setup to their first successful brand livestream.
• Develop tiered enablement paths for different agency profiles: holding company networks, mid-market independents, and in-house brand teams.
• Lead workshops, webinars, and 1:1 sessions to educate agency teams on self-service streaming app functionality and best practices.
• Create a library of best practice guides, quick-start playbooks, case studies, and FAQs for agency and brand audiences.
• Develop always-on streaming strategy frameworks that connect live content to social calendars and commerce objectives.
• Build scalable resources (video tutorials, knowledge base articles) to reduce dependency on 1:1 support.
• Own the activation pipeline from initial engagement to sustained adoption across client portfolios.
• Monitor adoption health metrics and intervene when agencies stall or churn.

Conocimientos

Customer success

Enablement programs

Agency relations

Cross-functional collaboration

CRM analytics

Educación

Bachelor's degree in Marketing/Business/Communications

Herramientas

Salesforce

Airtable

Asana

Descripción del empleo

Advanced Systems Group LLC is seeking a Senior Customer Success Manager to drive scaled adoption of a client’s self-service streaming app for agencies and enterprise brands. You will own onboarding journeys, enablement frameworks, and the connection between agency partners and product/engineering teams.

This role emphasizes education, activation, and sustained adoption with strategic influence in LA. You will design programs, workshops, and scalable resources to enable agencies to independently