Onsite EMS Dispatcher: 911 & Transport Coordination

Allegiance Mobile Health; Carrollton (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Allegiance Mobile Health in Carrollton, TX is seeking an Emergency Medical Dispatch Specialist to take 911 and non-emergency calls, determine transport needs and coordinate ambulance resources in real time.

You will use a CAD system to track units, provide routing information, and communicate with customers and facilities to ensure safe, timely and cost-effective transport while delivering exceptional service and maintaining accurate documentation.

Qualifications

• Receives and processes 911 and non-emergency ambulance requests.
• Uses CAD to monitor locations and unit movements.
• Advices on patient transport by evaluating needs and conditions of the patient.
• Explains insurance coverage and costs related to transportation.
• Maintains accurate documentation and tickets for events.

Responsibilities

• Receive and process emergency '911' and non-emergency requests for ambulance services.
• Utilize CAD system to monitor locations and movements of units.
• Assess patient needs to select the most appropriate transport method.
• Provide routing information and coordinate with facilities.
• Communicate with customers to ensure timely, safe transport.
• Explain insurance coverage and transport costs; maintain records.

Skills

Customer service

Multitasking

Computer operations

Problem solving

Geography knowledge

Judgment

Teamwork

Reading comprehension

Education

High School diploma

EMD Certification

CPR Certification

Medical Terminology

Job description

Allegiance Mobile Health in Carrollton, TX is seeking an Emergency Medical Dispatch Specialist to take 911 and non-emergency calls, determine transport needs and coordinate ambulance resources in real time.

You will use a CAD system to track units, provide routing information, and communicate with customers and facilities to ensure safe, timely and cost-effective transport while delivering exceptional service and maintaining accurate documentation.