Onsite Electro-Mechanical Technician

BlueCrest; Tempe (AZ); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

BlueCrest is seeking an Onsite Service Technician to deliver dedicated technical support at a client location. You will maintain, diagnose, and repair high-volume printing and mailing equipment, performing routine maintenance and system upgrades as needed.

You will collaborate with internal teams to resolve issues promptly, while following safety and quality standards. This role requires independence, travel to client sites, and physical ability to lift up to 50 lbs, with a starting hourly rate

Qualifications

• 2+ years diagnosing, troubleshooting, and repairing complex electro‑mechanical systems in a customer setting.
• Strong knowledge of mechanical, electrical, and/or electronic systems with diagnostic tools.
• Ability to work independently in a fast-paced service role.
• Valid driver’s license and ability to lift up to 50 lbs.

Responsibilities

• Provide dedicated technical support at a client location and perform routine preventative maintenance.
• Execute system upgrades and installations and respond to equipment issues in real time.
• Collaborate with internal technical teams to ensure timely resolution of complex problems.
• Maintain service records and report on device performance and service outcomes.

Skills

Electro-mechanical systems

Diagnostics & troubleshooting

Customer-facing service

Documentation / reporting

Service software usage

Tools

Diagnostic tools

Service software

Job description

BlueCrest is a global, innovative leader in enterprise print, mail and customer communications. Our products include printers, inserters, and sorters and a renewed commitment to innovative software and vote-by-mail solutions. We are proud to be an industry and market leader in the mail space.

Although our manufacturing headquarters is based in Danbury, Connecticut, we are a global company with clients and team members in over 15 countries worldwide, including an expansive field service team comprised of over eight-hundred specialized field service technicians. Advancing our clients' operations to meet the demands of the future takes a great team and hard work.

We move quickly to creatively solve problems and implement change. Most of all we cherish our role as a trusted and innovative technology partner. We provide a supportive and inclusive working environment for employees where individuals can thrive, and teams can flourish.

Our BlueCrest culture is reflected by our core behaviors: Innovation, Collaboration, Accountability, Resourcefulness and Enthusiasm (ICARE). It is with these behaviors in mind that we approach every customer, every idea, every product, and every employee, every day.

It is the essence of how we interact and work. It's how things get done at BlueCrest.

Job Description

BlueCrest is seeking an experienced Onsite Service Technician to provide dedicated technical support at a client location. This role is responsible for the ongoing maintenance, diagnostics, and repair of high-volume printing and mailing equipment.

The technician will perform routine preventative maintenance, execute system upgrades and installations, and respond to equipment issues in real time. Collaboration with internal technical teams is expected to ensure timely resolution of complex problems and to deliver service that meets or exceeds performance standards.

Required Qualifications

• Minimum of 2 years of experience diagnosing, troubleshooting, and repairing complex electro-mechanical systems in a customer-facing environment.
• Strong understanding of mechanical, electrical, and/or electronic systems, including the use of diagnostic tools and schematics.
• Proven ability to work independently in a fast-paced, service-oriented setting.
• Valid driver’s license.
• Ability to frequently lift and/or move items weighing up to 50 lbs, and perform physical tasks such as bending, kneeling, and standing for extended periods.
• Proficient in basic computer operations, including the use of service software, reporting tools, and mobile devices.

Preferred Qualifications

• 4+ years of hands‑on experience servicing high-volume printing, mailing, or similar industrial equipment.
• Familiarity with PLCs, sensors, motors, and other automation components.
• Experience working in a client‑embedded or field service role with minimal supervision.
• Strong communication skills with the ability to explain technical issues to non-technical users.
• Flexibility to work overtime, weekends, holidays, and/or alternate shifts with minimal notice.
• OEM certifications or technical training in relevant equipment or systems is a plus.

Compensation

Starting $28+ / hr pending experience

As a leading provider of enterprise print, mail, and customer communications solutions, BlueCrest, Inc. is committed to its employees. This commitment is embodied in our competitive benefits package, which includes medical, dental, and vision coverage, as well as flexible spending accounts, life insurance, disability income, 401(k) Savings Plans, and employee assistance and wellness programs.

Company Summary

BlueCrest is a global, innovative leader in enterprise print, mail, and customer communications. Our products include printers, inserters, and sorters and a renewed commitment to innovative software and vote‑by‑mail solutions. We are proud to be an industry and market leader in the mail space.

Although our manufacturing headquarters is based in Danbury, Connecticut, we are a global company with clients and team members in over 15 countries worldwide, including an expansive field service team comprised of over eight-hundred specialized field service technicians.Advancing our clients' operations to meet the demands of the future takes a great team and hard work.

We move quickly to creatively solve problems and implement change. Most of all we cherish our role as a trusted and innovative technology partner. We provide a supportive and inclusive working environment for employees where individuals can thrive, and teams can flourish.

Our BlueCrest culture is reflected by our core behaviors: Innovation, Collaboration, Accountability, Resourcefulness and Enthusiasm (ICARE). It is with these behaviors in mind that we approach every customer, every idea, every product, and every employee, every day.

It is the essence of how we interact and work. It's how things get done at BlueCrest.

EEO Statement

BlueCrest is proud to be an equal opportunity employer. We are committed to developing and retaining an inclusive workforce around the globe, free of unlawful discrimination, harassment, and retaliation. We provide equal employment opportunities to all persons without regard to race, ethnicity, creed, color, religion, age, sex, national origin, disability status, marital or familial status, genetics, pregnancy, veteran status, sexual orientation, gender identity or expression, or any other characteristic for which discrimination is prohibited by law

Qualifications

Required Qualifications

• Minimum of 2 years of experience diagnosing, troubleshooting, and repairing complex electro‑mechanical systems in a customer‑facing environment.
• Strong understanding of mechanical, electrical, and/or electronic systems, including the use of diagnostic tools and schematics.
• Proven ability to work independently in a fast‑paced, service‑oriented setting.
• Valid driver’s license.
• Ability to frequently lift and/or move items weighing up to 50 lbs, and perform physical tasks such as bending, kneeling, and standing for extended periods.
• Proficient in basic computer operations, including the use of service software, reporting tools, and mobile devices.

Preferred Qualifications

• 4+ years of hands‑on experience servicing high‑volume printing, mailing, or similar industrial equipment.
• Familiarity with PLCs, sensors, motors, and other automation components.
• Experience working in a client‑embedded or field service role with minimal supervision.
• Strong communication skills with the ability to explain technical issues to non‑technical users.
• Flexibility to work overtime, weekends, holidays, and/or alternate shifts with minimal notice.
• OEM certifications or technical training in relevant equipment or systems is a plus.

Anticipated Close Date

Oct 28, 2026

EEO Statement

BlueCrest is proud to be an equal opportunity employer. We are committed to developing and retaining an inclusive workforce around the globe, free of unlawful discrimination, harassment and retaliation. We provide equal employment opportunities to all persons without regard to race, ethnicity, creed, color, religion, age, sex, national origin, disability status, marital or familial status, genetics, pregnancy, veteran status, sexual orientation, gender identity or expression, or any other characteristic for which discrimination is prohibited by law

Compensation

Starting $28 / hr

As a leading provider of enterprise print, mail, and customer communications solutions, BlueCrest, Inc. is committed to its employees. This commitment is embodied in our competitive benefits package, which includes medical, dental, and vision coverage, as well as flexible spending accounts, life insurance, disability income, 401(k) Savings Plans, and employee assistance and wellness programs.