Onsite Service Technician - New Haven, CT

Xerox; New Haven (CT); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Health Insurance

401k Matching

Paid Time Off

HSA Contribution

Job summary

Xerox in New Haven, CT is seeking an Onsite Service Technician to delight customers by delivering skilled electromechanical repair and timely service. You will manage field calls, perform maintenance, and train end users on equipment functionality.

The role requires lifting up to 50 pounds, valid driving credentials, and a focus on safety while supporting client operations across sites. You'll receive comprehensive Xerox training and growth opportunities within a collaborative team.

Qualifications

• Electromechanical experience including using a multimeter to troubleshoot electrical circuits.
• Strong time management and reliability; punctuality is essential.
• Valid driver's license and insurance; MVR checked.
• Ability to lift 50 pounds and perform physically active tasks daily.

Responsibilities

• Offer outstanding service to clients and manage calls within SLA to maximize satisfaction.
• Repair devices using electromechanical skills; Xerox provides training.
• Serve as primary customer contact and maintain inventories of equipment.
• Provide communication and interface to on-site client base regarding equipment status.
• Deliver customer training on assigned products to improve end-user knowledge.
• Within first 60 days, complete training and establish territory knowledge.

Skills

Electromechanical experience

Strong time management

Reliability / punctuality

Valid driver's license

Ability to lift 50 pounds

Tools

Multimeter

Job description

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for a professional Onsite Service Technician to delight our customers.

Primary Responsibilities:

• Offer outstanding service to our clients. Manage call resolve issues in accordance with customer's Service Level Agreement (SLA) in order to manage customer relations and optimize customer satisfaction.
• Use electromechanical skills to repair devices.Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment
• Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability and engaging the support of other Xerox personnel as required.
• Deliver customer training on assigned products to improve end user knowledge of equipment functionality

Skills and Qualifications:

• Electromechanical experienceincludes using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
• Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
• Valid driver's license & appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
• This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority, especially around electrical components.

Here’s what success looks like in the first 60 days:

• You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
• Comprehensive understanding of our company and customer service culture
• Clear expectations in reference to call load, territory alignment and client satisfaction
• Thorough knowledge base of the equipment and inventory needs to support your territory
• Able to actively and correctly complete service calls independently.

Additional Benefits:

• Substantial growth opportunities for future career development within a supportive and collaborative company culture
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
• Paid time off, plus holidays and personal days