Onsite Electro-Mechanical Technician

BlueCrest; Plano (TX); On-site; USD 39,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401(k) Savings Plan

FSA

Employee assistance program

Wellness programs

Job summary

BlueCrest is seeking an experienced Onsite Service Technician to provide dedicated technical support at a client location for high‑volume printing and mailing equipment. The role covers routine preventative maintenance, system upgrades and installations, and real-time issue resolution, collaborating with internal teams to meet performance standards and ensure client satisfaction.

Candidates must demonstrate practical knowledge of electro‑mechanical systems, lift up to 50 lbs, and hold a valid

Qualifications

• Minimum of 2 years of experience diagnosing, troubleshooting, and repairing complex electro‑mechanical systems in a customer‑facing environment.
• Strong understanding of mechanical, electrical, and/or electronic systems, including the use of diagnostic tools and schematics.
• Proven ability to work independently in a fast‑paced, service‑oriented setting.
• Valid driver’s license.
• Ability to frequently lift and/or move items weighing up to 50 lbs, and perform physical tasks such as bending, kneeling, and standing for extended periods.
• Proficient in basic computer operations, including the use of service software, reporting tools, and mobile devices.

Responsibilities

• Provide maintenance, diagnostics, and repair of high‑volume printing and mailing equipment.
• Perform routine preventative maintenance and system upgrades/installations.
• Respond to equipment issues and collaborate with internal teams to ensure timely resolution.

Skills

Electro-mechanical systems

Mechanical systems

Electrical systems

Electronic systems

Diagnostic tools

Schematics

Independent work

Driver's license

Lifting up to 50 lbs

Service software

Reporting tools

Mobile devices

Field service

Communication skills

Shift flexibility

OEM certifications

Job description

BlueCrest is a global, innovative leader in enterprise print, mail and customer communications. Our products include printers, inserters, and sorters and a renewed commitment to innovative software and vote-by-mail solutions. We are proud to be an industry and market leader in the mail space.

Although our manufacturing headquarters is based in Danbury, Connecticut, we are a global company with clients and team members in over 15 countries worldwide, including an expansive field service team comprised of over eight-hundred specialized field service technicians. Advancing our clients' operations to meet the demands of the future takes a great team and hard work.

We move quickly to creatively solve problems and implement change. Most of all we cherish our role as a trusted and innovative technology partner. We provide a supportive and inclusive working environment for employees where individuals can thrive, and teams can flourish.

Our BlueCrest culture is reflected by our core behaviors: Innovation, Collaboration, Accountability, Resourcefulness and Enthusiasm (ICARE). It is with these behaviors in mind that we approach every customer, every idea, every product, and every employee, every day.

It is the essence of how we interact and work. It's how things get done at BlueCrest.

Job Description

BlueCrest is seeking an experienced Onsite Service Technician to provide dedicated technical support at a client location. This role is responsible for the ongoing maintenance, diagnostics, and repair of high-volume printing and mailing equipment.

The technician will perform routine preventative maintenance, execute system upgrades and installations, and respond to equipment issues in real time. Collaboration with internal technical teams is expected to ensure timely resolution of complex problems and to deliver service that meets or exceeds performance standards.

Required Qualifications

• Minimum of 2 years of experience diagnosing, troubleshooting, and repairing complex electro-mechanical systems in a customer-facing environment.
• Strong understanding of mechanical, electrical, and/or electronic systems, including the use of diagnostic tools and schematics.
• Proven ability to work independently in a fast-paced, service-oriented setting.
• Valid driver’s license.
• Ability to frequently lift and/or move items weighing up to 50 lbs, and perform physical tasks such as bending, kneeling, and standing for extended periods.
• Proficient in basic computer operations, including the use of service software, reporting tools, and mobile devices.

Preferred Qualifications

• 4+ years of hands-on experience servicing high-volume printing, mailing, or similar industrial equipment.
• Familiarity with PLCs, sensors, motors, and other automation components.
• Experience working in a client-embedded or field service role with minimal supervision.
• Strong communication skills with the ability to explain technical issues to non-technical users.
• Flexibility to work overtime, weekends, holidays, and/or alternate shifts with minimal notice.
• OEM certifications or technical training in relevant equipment or systems is a plus.

Compensation

Starting $28+ / hr pending experience

As a leading provider of enterprise print, mail, and customer communications solutions, BlueCrest, Inc. is committed to its employees. This commitment is embodied in our competitive benefits package, which includes medical, dental, and vision coverage, as well as flexible spending accounts, life insurance, disability income, 401(k) Savings Plans, and employee assistance and wellness programs.

Company Summary

BlueCrest is a global, innovative leader in enterprise print, mail, and customer communications. Our products include printers, inserters, and sorters and a renewed commitment to innovative software and vote-by-mail solutions. We are proud to be an industry and market leader in the mail space.

Although our manufacturing headquarters is based in Danbury, Connecticut, we are a global company with clients and team members in over 15 countries worldwide, including an expansive field service team comprised of over eight-hundred specialized field service technicians.Advancing our clients' operations to meet the demands of the future takes a great team and hard work.

We move quickly to creatively solve problems and implement change. Most of all we cherish our role as a trusted and innovative technology partner. We provide a supportive and inclusive working environment for employees where individuals can thrive, and teams can flourish.

Our BlueCrest culture is reflected by our core behaviors: Innovation, Collaboration, Accountability, Resourcefulness and Enthusiasm (ICARE). It is with these behaviors in mind that we approach every customer, every idea, every product, and every employee, every day.

It is the essence of how we interact and work. It's how things get done at BlueCrest.

EEO Statement

BlueCrest is proud to be an equal opportunity employer. We are committed to developing and retaining an inclusive workforce around the globe, free of unlawful discrimination, harassment, and retaliation. We provide equal employment opportunities to all persons without regard to race, ethnicity, creed, color, religion, age, sex, national origin, disability status, marital or familial status, genetics, pregnancy, veteran status, sexual orientation, gender identity or expression, or any other characteristic for which discrimination is prohibited by law

Qualifications

Required Qualifications

• Minimum of 2 years of experience diagnosing, troubleshooting, and repairing complex electro‑mechanical systems in a customer‑facing environment.
• Strong understanding of mechanical, electrical, and/or electronic systems, including the use of diagnostic tools and schematics.
• Proven ability to work independently in a fast‑paced, service‑oriented setting.
• Valid driver’s license.
• Ability to frequently lift and/or move items weighing up to 50 lbs, and perform physical tasks such as bending, kneeling, and standing for extended periods.
• Proficient in basic computer operations, including the use of service software, reporting tools, and mobile devices.

Preferred Qualifications

• 4+ years of hands‑on experience servicing high‑volume printing, mailing, or similar industrial equipment.
• Familiarity with PLCs, sensors, motors, and other automation components.
• Experience working in a client‑embedded or field service role with minimal supervision.
• Strong communication skills with the ability to explain technical issues to non‑technical users.
• Flexibility to work overtime, weekends, holidays, and/or alternate shifts with minimal notice.
• OEM certifications or technical training in relevant equipment or systems is a plus.

Anticipated Close Date

Oct 13, 2026

EEO Statement

BlueCrest is proud to be an equal opportunity employer. We are committed to developing and retaining an inclusive workforce around the globe, free of unlawful discrimination, harassment and retaliation. We provide equal employment opportunities to all persons without regard to race, ethnicity, creed, color, religion, age, sex, national origin, disability status, marital or familial status, genetics, pregnancy, veteran status, sexual orientation, gender identity or expression, or any other characteristic for which discrimination is prohibited by law

Compensation

Starting $28 / hr

As a leading provider of enterprise print, mail, and customer communications solutions, BlueCrest, Inc. is committed to its employees. This commitment is embodied in our competitive benefits package, which includes medical, dental, and vision coverage, as well as flexible spending accounts, life insurance, disability income, 401(k) Savings Plans, and employee assistance and wellness programs.