Onsite DRAM Technical Account Manager — Customer Enablement

Samsung Semiconductor; San Jose (CA); On-site; USD 163,000 - 253,000; Full time

Benefits offered by this job

4+ weeks PTO

Health benefits

Onsite gym and facilities

Flexible work policy

Job summary

Samsung Semiconductor is seeking a Technical Account Manager, DRAM Business Enablement, to lead customer engagement for DRAM-based solutions. You will coordinate design-in activities, manage technical programs, and work with Samsung HQ to deliver engineering support and timely issue resolution.

You will interact with multiple internal teams to ensure alignment with customer objectives, drive lead supplier status, and travel domestically and internationally as required.

Qualifications

• Bachelors in Electrical Engineering, Computer Science, or related field with 10+ years experience or Masters with 8+ years; PhD preferred with 5+ years.
• Familiarity with DRAM memory design, architecture, or system architecture.
• Background in SI/PI and timing measurements.
• Understanding of semiconductor manufacturing, fab processes, and advanced package technology.
• Experience with system-level operation including RAS, Memory Controller, and memory PHY.
• Customer-facing DRAM product experience.

Responsibilities

• Support Datacenter, PC & consumer DRAM products to customers and enable various DRAM products: DDR DIMMs, LPDDR, DDR DRAM, and HBM.
• Understand customer requirements for DRAM design-in and coordinate with Samsung HQ in Korea for solutions.
• Support self-qualification activities including SI/PI and timing analysis.
• Track PCN, organize QTR, and align technology roadmaps and market overviews.
• Develop subject matter expertise to provide first-line technical or operational issue resolution.
• Align Samsung technical strategy with business strategy across teams.
• Manage relationships with key customer decision makers.
• Demonstrate leadership through influence, communication, and customer enablement.
• Coordinate technical communication with customers for on-site problem solving and verification procedures.
• Facilitate collaboration through internal/external forums to achieve mission-specific goals.

Skills

DRAM design

SI/PI

Customer engagement

English/Korean

Travel willingness

Education

Bachelor in Electrical Engineering or CS

MS with 8+ years experience

PhD preferred with 5+ years

Job description

Samsung Semiconductor is seeking a Technical Account Manager, DRAM Business Enablement, to lead customer engagement for DRAM-based solutions. You will coordinate design-in activities, manage technical programs, and work with Samsung HQ to deliver engineering support and timely issue resolution.

You will interact with multiple internal teams to ensure alignment with customer objectives, drive lead supplier status, and travel domestically and internationally as required.