DRAM Customer Quality Manager — Global Tech Leader

Samsung Semiconductor; San Jose (CA); On-site; USD 163,000 - 253,000; Full time

Benefits offered by this job

4+ weeks paid time off

Flexible work policy

Onsite Café and gym

Job summary

Samsung Semiconductor is seeking a Manager, DRAM Customer Quality to support Tier 1 customers for DRAM products. You will coordinate failure analysis, address quality and technical inquiries, and track issues for visibility with global teams.

This is a highly collaborative, customer-facing role requiring strong communication across engineering and product teams. Location: daily onsite at our San Jose Headquarters with 20-30% travel.

Qualifications

• Bachelor’s degree in Electrical Engineering or Computer Science or related discipline with 10+ years of experience.
• Master’s degree in Business, Engineering, or related discipline a plus.
• Semiconductor memory experience.
• Experience in a B2B customer facing role.
• Excellent collaboration and communication skills.
• Excellent writing skills to clarify and consolidate customer expectations.
• DRAM or other high performance memory IC design, application, test, or product engineering.
• Platform design related to memory controller or memory channel.
• Advanced component packaging for high speed interface.
• Semiconductor Component Quality and Reliability.

Responsibilities

• Work with customers directly to identify, document and publish reports to track technical issues requiring response.
• Take leadership in frequent communication with customers and engineering teams to align on quality goals.
• Manage outbound communications to customers, including Failure Analysis/8D, Change Notifications, and performance reports.
• Create and maintain a system to track details for a customer’s quality requirements across global teams.
• Drive solutions to deliver consistent results and sustainable customer satisfaction.
• Complete other responsibilities as assigned.

Skills

DRAM memory engineering

Customer-facing communication

Cross-functional collaboration

Technical writing

Platform design memory controller

Education

Bachelor’s degree in Electrical Engineering or Computer Science

Master’s degree in related discipline

PhD (optional)

Job description

Samsung Semiconductor is seeking a Manager, DRAM Customer Quality to support Tier 1 customers for DRAM products. You will coordinate failure analysis, address quality and technical inquiries, and track issues for visibility with global teams.

This is a highly collaborative, customer-facing role requiring strong communication across engineering and product teams. Location: daily onsite at our San Jose Headquarters with 20-30% travel.