Onsite Dispatch & Operations Specialist

Hallcon; Lenexa (KS); On-site; USD 42,000 - 52,000; Full time

Job summary

Hallcon is a transportation and infrastructure services company providing essential shuttle and fleet management support from our Lenexa command center. This role focuses on coordinating driver trips, optimizing coverage across platforms, and maintaining accurate records to ensure reliable service for clients and partners.

You will work in a fast-paced, collaborative environment that emphasizes problem solving, technology platforms, and professional client service.

Qualifications

• 2–4+ years in dynamic, fast-paced operations center or call center environments.
• Excellent reliability and onsite attendance.
• Strong client service and phone communication skills.

Responsibilities

• Coordinate and ensure timely coverage of driver trips.
• Optimize driver trip coverage options across multiple technology and dispatch platforms.
• Monitor trip accuracy and provide support where needed.
• Escalate issues to field operations or clients when appropriate.
• Maintain up-to-date and accurate records in internal systems.
• Communicate professionally with field management and other team members.

Skills

Client service

Phone communication

Problem solving

Technology platforms

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

PowerPoint

Job description

Hallcon is a transportation and infrastructure services company providing essential shuttle and fleet management support from our Lenexa command center. This role focuses on coordinating driver trips, optimizing coverage across platforms, and maintaining accurate records to ensure reliable service for clients and partners.

You will work in a fast-paced, collaborative environment that emphasizes problem solving, technology platforms, and professional client service.