In-Office Dispatch Agent – Transportation Support (Day Shift)

Hallcon; Lenexa (KS); On-site; USD 22,000 - 29,000; Full time

Job summary

Hallcon is seeking a reliable Call Center Agent to support driver dispatch and rail personnel transportation from our Lenexa office. This day shift role is in-office, with a schedule that supports early hours and a fast-paced environment where accuracy and professionalism matter.

You will coordinate trips, monitor coverage, update records, and communicate with field management. The role offers growth potential within a stable company focused on essential transportation services.

Qualifications

• Excellent attendance and reliability.
• Strong typing and 10-key skills.
• Solid phone communication and customer service abilities.
• Comfortable working in an office environment.
• High school diploma or equivalent.
• 6+ months of dispatch or customer service experience (preferred).

Responsibilities

• Coordinate and ensure timely coverage of driver trips.
• Monitor trip accuracy and provide support where needed.
• Escalate issues to field operations or customers when appropriate.
• Maintain up-to-date and accurate records in our internal systems.
• Communicate professionally with field management and other team members.
• Take on additional tasks as assigned.

Skills

Typing

10-key

Phone communication

Customer service

Attendance

Dispatch experience

Education

High school diploma or equivalent

Job description

Hallcon is seeking a reliable Call Center Agent to support driver dispatch and rail personnel transportation from our Lenexa office. This day shift role is in-office, with a schedule that supports early hours and a fast-paced environment where accuracy and professionalism matter.

You will coordinate trips, monitor coverage, update records, and communicate with field management. The role offers growth potential within a stable company focused on essential transportation services.