Onsite Desktop Support Engineer - Preston

Computacenter AG & Co. oHG; Mobile (AL); On-site; USD 34,000 - 48,000; Full time

Job summary

Computacenter is a leading IT infrastructure services provider and is seeking a Desktop Support Engineer to deliver hands-on technical support across a busy customer environment. You will resolve incidents, fulfill service requests and ensure users receive a responsive, high-quality support experience.

Location: Preston onsite full time. You will undertake incident and request tasks, provide 2nd line support to SLA, and coordinate with Level 3 teams to find resolutions for hardware, software and

Qualifications

• Proven experience with Windows 10/11 in enterprise environments.
• Knowledge of LTSC Channels and KIOSK is desirable.
• Familiar with SCCM, Active Directory and ITSM tools.
• Networking basics: LAN/WAN, DNS, VPN, Wi‑Fi.
• Experience with Exchange, Outlook and collaboration tools.
• Strong customer service and communication skills.
• Full UK Driving License; SC Clearance or eligible.

Responsibilities

• Take ownership of incident and request tasks.
• Provide 2nd line resolution for incidents to SLA.
• Maintain <2% incident per month target.
• Complete assigned work within timeframes.
• Support Project Managers on project tasks.
• Handle Non-Standard Requests within agreed timescales.
• Coordinate with Level 3 teams for major issues.
• Troubleshoot laptop/desktop hardware, networks, printers, etc.
• Install and configure software and hardware.

Skills

Windows OS

Office apps

LTSC Channels & KIOSK

SCCM/Active Directory

Networking basics

Exchange/Outlook

ServiceNow

Customer service

UK Driving License/SC clearance

Tools

SCCM

Active Directory

ServiceNow

VPN/Remote connectivity

DNS/WINS

LAN/WAN/Wi‑Fi

Job description

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Location: UK - Mobile England | Job-ID: 220791 | Contract type: Standard | Business Unit: Technicians

Life on the team

We're looking for a Desktop Support Engineer to provide hands-on technical support across a busy customer environment. You'll play a key role in resolving incidents, fulfilling service requests and ensuring users receive a responsive, high-quality support experience.

Location: Preston (onsite full time)

What you'll do

• Undertake incident and request tasks
• Possess 2nd line responsibility for resolving incidents to SLA
• Maintain a <2% incident per month target
• Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake Non-Standard Requests tasks to agreed timescales
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware

What you'll need

• An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• Experience handling LTSC Channels and KIOSK is highly desirable
• Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
• Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
• Excellent customer interface and customer service skills
• Some flexibility with working hours when needed
• Full UK Driving License
• SC Cleared or required to undertake SC Clearance

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We're growing. We're hiring. We encourage. We empower. We support.
#winningtogether #peoplematter