Onsite Desktop Migration Support Engineer

Redolent Infotech Pvt. Ltd.; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Redolent Infotech Pvt. Ltd. is seeking a Technical Support Engineer for on-site support in Long Island City, NY. The role focuses on troubleshooting software and setup issues for field engineers and customers, and supporting desktop client migration at the ELOQUII office.

Requires a bachelor's degree and 2–4 years of experience; duties include creating workarounds, escalating complex problems, and assisting users with login and app issues.

Qualifications

• Bachelor's degree required in area of specialty.
• 2–4 years of experience required.
• Demonstrated ability to troubleshoot software and setup errors for field engineers and customers.

Responsibilities

• Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.
• Role will support desktop client migration at our ELOQUII Long Island city NY office, possibly imaging, helping users log into laptops, figuring out why users cannot download apps, figuring out why apps aren't working.
• Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
• Requires a bachelor's degree in area of specialty and 2-4 years of experience.

Skills

Troubleshooting

Technical support

On-site support

Education

Bachelor's degree in area of specialty

Tools

Imaging laptops

Job description

Redolent Infotech Pvt. Ltd. is seeking a Technical Support Engineer for on-site support in Long Island City, NY. The role focuses on troubleshooting software and setup issues for field engineers and customers, and supporting desktop client migration at the ELOQUII office.

Requires a bachelor's degree and 2–4 years of experience; duties include creating workarounds, escalating complex problems, and assisting users with login and app issues.