Onsite Desktop Imaging Technician - End-User Deployments

Global Technical Talent, Inc.; Owings Mills (MD); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

401k Retirement Fund

Job summary

Global Technical Talent, Inc. in Owings Mills, MD seeks a Desktop Technician to prepare, image, and deploy end-user devices across the firm. The role supports new hires, hardware refreshes, and VDI readiness, ensuring devices are secure and fully operational prior to delivery.

This fast-paced, hands-on position balances build activities, ServiceNow assignments, deployment deadlines, communications, inventory tracking, and remote/onsite collaboration with support teams to keep deployments moving.

Qualifications

• Experience imaging and provisioning Windows devices.
• Ability to perform quality checks and validate deployments.
• Familiarity with enterprise deployment tools (Intune, Autopilot, SCCM).
• Ability to coordinate with multiple teams and meet deployment deadlines.

Responsibilities

• Image, configure, reimage, and prepare laptops, virtual machines, and desktops according to firm standards
• Perform detailed QA checks to validate Microsoft 365 applications, drivers, network connectivity, BitLocker, Zscaler, OneDrive, security agents, and overall device readiness
• Prepare and deploy devices for new hires, hardware refreshes, emergency replacements, and large-scale rollout initiatives
• Manage assigned device-configuration tasks and maintain accurate asset, status, ownership, and work-note records in ServiceNow
• Coordinate device handoffs and issue resolution with Asset Management, Desktop Support, workstation engineering, remote build technicians, and onsite support teams
• Install standard and specialized software, confirm associate requirements, and support VDI, Windows 365, Windows upgrades, and other deployment initiatives

Skills

Windows 11 deployment and imaging

End-user device provisioning

QA and troubleshooting

ServiceNow knowledge

Tools

Intune

Autopilot

SCCM

Company Portal

Job description

Global Technical Talent, Inc. in Owings Mills, MD seeks a Desktop Technician to prepare, image, and deploy end-user devices across the firm. The role supports new hires, hardware refreshes, and VDI readiness, ensuring devices are secure and fully operational prior to delivery.

This fast-paced, hands-on position balances build activities, ServiceNow assignments, deployment deadlines, communications, inventory tracking, and remote/onsite collaboration with support teams to keep deployments moving.