Onsite Desktop Imaging & Deployment Technician

Global Technical Talent, Inc.; Baltimore (MD); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

401k Retirement Fund

Job summary

Global Technical Talent, Inc. is seeking a hands-on Desktop Technician in Baltimore, MD to configure, image, and deploy end-user computing devices for new hires, hardware refreshes, and large deployments.

This onsite role focuses on device readiness and deployment execution within the Build & Deploy / End User Computing – Technology Operations team. The role requires strong Windows 11 expertise, experience with Intune/SCCM/Autopilot, and the ability to work with cross-functional teams to meet

Qualifications

• Windows 11 installation, imaging, configuration, validation, and troubleshooting.
• Experience with enterprise deployment and endpoint-management tools such as Intune, Autopilot, SCCM, and Company Portal.
• Working knowledge of Microsoft 365, OneDrive, BitLocker, Zscaler, device drivers, wired/wireless connectivity, and endpoint security agents.
• Ability to troubleshoot failed builds, software installations, certificates, remote access, virtual endpoints, and hardware-related configuration issues.

Responsibilities

• Image, configure, reimage, and prepare laptops, virtual machines, and desktops according to firm standards.
• Perform detailed QA checks to validate Microsoft 365 applications, drivers, network connectivity, BitLocker, Zscaler, OneDrive, security agents, and overall device readiness.
• Prepare and deploy devices for new hires, hardware refreshes, emergency replacements, and large-scale rollout initiatives.
• Manage assigned device-configuration tasks and maintain accurate asset, status, ownership, and work-note records in ServiceNow.
• Coordinate device handoffs and issue resolution with Asset Management, Desktop Support, workstation engineering, remote build technicians, and onsite support teams.
• Install standard and specialized software, confirm associate requirements, and support VDI, Windows 365, Windows upgrades, and other deployment initiatives.

Skills

Windows 11

Troubleshooting

QA checks

ServiceNow

Deployment experience

Tools

Intune

Autopilot

SCCM

Company Portal

Job description

Global Technical Talent, Inc. is seeking a hands-on Desktop Technician in Baltimore, MD to configure, image, and deploy end-user computing devices for new hires, hardware refreshes, and large deployments.

This onsite role focuses on device readiness and deployment execution within the Build & Deploy / End User Computing – Technology Operations team. The role requires strong Windows 11 expertise, experience with Intune/SCCM/Autopilot, and the ability to work with cross-functional teams to meet