Desktop Support Technician – Onsite & VIP Help

Cognizant; Costa Mesa (CA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan and contributions

Paid holidays & PTO

Disability insurance

Job summary

Cognizant CIS Practice is hiring a Deskside Support Analyst in Costa Mesa, CA. You will provide direct end-user support for hardware and software, tackle complex issues onsite, and assist with deployments, asset management, and relocations.

The role requires strong AD experience, flexible hours, and professional presentation. Applicants must be authorized to work in the US without sponsorship; visa transfers are not available.

Qualifications

• 3 to 5 years of experience as a Desktop Support Analyst.
• Strong technical knowledge of desktop operating systems and software applications.
• Experience providing deskside support to end-users in a corporate environment with familiarity with remote access tools.
• Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
• Experience working with Active Directory and other directory services.
• Ability to manage multiple priorities and work effectively under pressure.
• Willingness to work flexible hours, including evenings and weekends.
• Please note that this role involves client interaction, and maintaining a professional appearance is a crucial part of the job.
• Hands and Feet support for Server, Storage, Backup and Network equipment, IPT endpoints and Win 7/10.

Responsibilities

• Providing direct assistance to end users in troubleshooting and resolving hardware and software issues.
• Assess faults, conduct repairs, streamline processes, and ensure optimal customer service.
• Level 2 onsite support for complex customer issues and VIPs.
• Lead deployment of software releases, system upgrades and patches on end user devices.
• Accountable for procurement and Asset management of end user devices.
• Leading customer relocations and departmental infrastructure build out.
• Analyze symptoms of the problem to identify the root cause and determine a solution.
• Triage issues such as usernames and passwords.
• Uninstall/reinstall basic software and verify proper hardware/software setup.
• Perform onsite installations or replacements of hardware components and software repair.
• Perform diagnostic testing and use remote control tools to assist users.

Skills

Deskside support

Active Directory

Remote access

Hardware troubleshooting

Windows 7/10

Server/Storage/Network

Time management

Professional dress

Job description

Cognizant CIS Practice is hiring a Deskside Support Analyst in Costa Mesa, CA. You will provide direct end-user support for hardware and software, tackle complex issues onsite, and assist with deployments, asset management, and relocations.

The role requires strong AD experience, flexible hours, and professional presentation. Applicants must be authorized to work in the US without sponsorship; visa transfers are not available.