Onsite Data Center Service Delivery Manager

K&K Global Talent Solutions Inc.

New Albany (OH)

On-site

USD 110,000 - 160,000

Full time

47 hours ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

New Albany, OH-based Service Delivery Manager (SDM) role focusing on end-to-end service delivery for data center installation and provisioning. You will govern SLAs, KPIs, and performance metrics while acting as the main liaison with client leadership and the managed services team.

You will lead MORs, performance reporting, and governance discussions, overseeing offshore teams in India and coordination with US operations to ensure excellence, security compliance, and continuous improvement.

Qualifications

5+ years of experience leading network engineering teams in high-tech data center operations.
Strong background in Data Center Operations, Network Infrastructure, and Managed Services Delivery.
Proven experience managing technical teams, service delivery operations, and client relationships.
Experience with SLA/KPI management, operational governance, escalation management, and performance reporting.
Strong stakeholder management skills, including interaction with senior client leadership.
Experience managing cross-functional and geographically distributed teams.
Strong analytical, problem-solving, negotiation, and leadership capabilities.
CCNA / JNCIA certification or equivalent hands‑on networking experience – Required.
Bachelor's degree in Computer Science, MIS, Systems Engineering, Electrical Engineering, Business, or a related field.]
job_responsibilities_description: ["Own end-to-end service delivery across data center installation and provisioning operations.","Establish and manage governance frameworks, SLAs, KPIs, and operational performance metrics.","Act as the primary point of contact for senior client stakeholders and manage critical escalations.","Lead Monthly Operational Reviews (MORs), performance reporting, and executive governance discussions.","Oversee Team Leads, resource planning, onboarding, workforce allocation, and team performance.","Drive provisioning completion in coordination with Site Operations and Production Engineering teams.","Lead continuous improvement initiatives to enhance service quality and operational efficiency.","Ensure compliance with client security policies, contractual requirements, and operational standards.","Lead offshore team setup and integration, ensuring seamless collaboration between US and India operations.","Drive team engagement, training, development, and retentio

Responsibilities

Own end-to-end service delivery across data center installation and provisioning operations.
Establish and manage governance frameworks, SLAs, KPIs, and operational performance metrics.
Act as the primary point of contact for senior client stakeholders and manage critical escalations.
Lead Monthly Operational Reviews (MORs), performance reporting, and executive governance discussions.
Oversee Team Leads, resource planning, onboarding, workforce allocation, and team performance.
Drive provisioning completion in coordination with Site Operations and Production Engineering teams.
Lead continuous improvement initiatives to enhance service quality and operational efficiency.
Ensure compliance with client security policies, contractual requirements, and operational standards.
Lead offshore team setup and integration, ensuring seamless collaboration between US and India operations.
Drive team engagement, training, development, and retention.