Data Center Service Delivery Manager - Global, SLA-Focused

edged.ai Ltd; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Edged Data Centers is seeking a Service Delivery Manager to oversee end-to-end installation experiences for data center customers, ensuring service availability and high customer satisfaction. You will lead installation projects involving interconnection, space, power and cooling products, aligning with SLA requirements.

The role requires deep data center and IT infrastructure knowledge, strong leadership, and ability to travel up to 50% to multiple locations across North America and Europe.

Qualifications

• 5+ years in managing mission critical service delivery.
• Ability to work on multiple projects concurrently.
• Proven leader with strong decision-making and team coordination skills.
• Understanding of IT infrastructure, data center architecture, and critical infrastructure.
• Knowledge of air and liquid cooling technologies.
• Ability to manage financial details for projects.
• Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, Office 365).
• Ability to communicate at multiple organizational levels.
• Willingness to travel/commute between data center locations (approx. 50%).

Responsibilities

• Act as the Subject Matter Expert for Edged product sets.
• Review construction drawings and coordinate with design and construction team.
• Partner with Procurement and Operations to optimize service availability and delivery lead times.
• Manage the entire service delivery project from strategic planning to tactical activities including inventory and design management in operational systems.
• Maintain relationships with external vendors, contractors and distributors.
• Ensure all projects meet delivery timeline SLA's and report on progress.
• Coordinate with customers and stakeholders to ensure successful deliveries.
• Develop and manage third party contracts and RFIs.

Skills

Mission-critical delivery

Project management

Leadership

IT infrastructure

Cooling technologies

MS Office

Communication

Travel readiness

Job description

Edged Data Centers is seeking a Service Delivery Manager to oversee end-to-end installation experiences for data center customers, ensuring service availability and high customer satisfaction. You will lead installation projects involving interconnection, space, power and cooling products, aligning with SLA requirements.

The role requires deep data center and IT infrastructure knowledge, strong leadership, and ability to travel up to 50% to multiple locations across North America and Europe.