Onsite Data Center Lead - Rack & Stack Operations

BCforward; Charlotte (NC); On-site; USD 48,000 - 55,000; Full time

Job summary

BCforward is seeking a Data Center Operations Lead to join our team in Charlotte, NC on a onsite, contract basis. The ideal candidate will drive rack and stack activities, oversee cabling standards, and manage data center hardware deployments with a focus on high availability and standardized operations.

You will coordinate with vendors and engineering teams, perform first-level troubleshooting, and ensure documentation accuracy across asset inventories and layouts.

Qualifications

• 7+ years of data center operations and infrastructure support experience.
• Hands-on expertise with rack and stack, structured cabling, and hardware deployment.
• Experience coordinating with vendors and managing maintenance activities.
• Knowledge of server, storage, network, and power infrastructure.

Responsibilities

• Lead and execute rack and stack activities for servers, storage, network, and security devices.
• Oversee structured cabling, labeling, and documentation.
• Manage installation, relocation, decommissioning, and inventory tracking of data center equipment.
• Ensure adherence to data center standards, procedures, and best practices.
• Serve as primary on-site contact for infrastructure support and operational issues.
• Perform and coordinate first-level troubleshooting for server, storage, network, power, and environmental incidents.
• Coordinate with engineering teams, vendors, and OEMs for advanced issue resolution and support upgrades, refreshes, and migrations.
• Monitor environmental conditions including power, cooling, humidity, and physical security.
• Coordinate planned maintenance with facility and vendor teams and ensure operational readiness.
• Support disaster recovery and business continuity readiness activities.
• Manage vendor relationships, deliveries, installation schedules, and maintenance windows while ensuring SLAs are met.
• Provide operational status updates to infrastructure and leadership teams.
• Maintain accurate documentation, asset inventories, rack layouts, and cabling diagrams.
• Develop and standardize operational procedures and runbooks and drive process improvements.
• Lead on-site activities, provide technical guidance, mitigate risk, and support capacity planning and expansion projects.

Skills

Data center operations

Rack and stack

Structured cabling

Hardware deployment

Vendor coordination

Troubleshooting

Communication

Tools

DCIM tools

Asset management

Infrastructure monitoring

Job description

BCforward is seeking a Data Center Operations Lead to join our team in Charlotte, NC on a onsite, contract basis. The ideal candidate will drive rack and stack activities, oversee cabling standards, and manage data center hardware deployments with a focus on high availability and standardized operations.

You will coordinate with vendors and engineering teams, perform first-level troubleshooting, and ensure documentation accuracy across asset inventories and layouts.