Onsite Data Center Engineer: Hands-on, AI-Driven Ops
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Job summary
Cloudflare is hiring a Data Center Operations Engineer to manage on-site hardware, rack and cabling, and troubleshooting at our Boston area data centers. You will work closely with colocations, technicians, and partner teams to keep sites online and documented.
The role emphasizes hands-on hardware work, AI-assisted troubleshooting, and evolving automation to reduce repetitive tasks. You will also own inventory, runbooks, and DCIM records while collaborating with remote teams for site support
Qualifications
- Hands-on data center hardware operations on-site.
- Experience racking, stacking and cabling servers and network gear.
- Knowledge of BMC/IPMI, diagnostics and firmware.
- Comfort with Linux command line and network CLIs.
- Experience with fiber inspection and testing (light meter/OTDR).
- Regular use of AI tools for troubleshooting and documentation.
Responsibilities
- Site builds: receive hardware, rack and stack, dress cabling to standard.
- Triage and troubleshoot server hardware using BMC/IPMI and logs.
- Replace components or whole systems with minimal disruption.
- Troubleshoot Layer 1/2 issues via CLIs and verify connections.
- Participate in on-call rotations and document incidents.
- Apply AI/automation to speed troubleshooting and improve runbooks.
- Maintain DCIM records, runbooks and site documentation.
- Own receiving, shipping and spares inventory at site.
- Escort colocation teams and coordinate access and escalations.
- Support other sites remotely when needed.
Skills
Tools
Job description
Cloudflare is hiring a Data Center Operations Engineer to manage on-site hardware, rack and cabling, and troubleshooting at our Boston area data centers. You will work closely with colocations, technicians, and partner teams to keep sites online and documented.
The role emphasizes hands-on hardware work, AI-assisted troubleshooting, and evolving automation to reduce repetitive tasks. You will also own inventory, runbooks, and DCIM records while collaborating with remote teams for site support
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