Onsite Data Analyst - Power BI & Customer Ops Insights

Ledgent Technology; Irvine (CA); On-site; USD 62,000 - 69,000; Full time

Benefits offered by this job

Annual discretionary bonus

Benefits

3 weeks PTO

Job summary

Ledgent Technology in Irvine, CA is seeking an experienced Data Analyst to support the customer experience team by delivering actionable insights that improve service performance, on-time delivery, and operational efficiency.

The role blends technical skills (Power BI, Excel, ERP, CRM) with strong business sense and communication to influence decision-making. This is a business-facing analytics role, requiring clear dashboards and thoughtful, cross-functional collaboration.

Qualifications

• Bachelor's degree in Analytics, Business, Finance, Supply Chain, or related field.
• 5+ years in data analytics or similar role.
• Advanced Power BI and Excel skills.
• Experience with ERP systems (SAP preferred) and CRM platforms.
• Strong analytical, data validation, and problem-solving skills.
• Outstanding communication to clearly communicate insights and challenge assumptions.
• Background working with data in customer service, sales, or order management.

Responsibilities

• Perform data analysis to generate actionable insights for customer service metrics.
• Analyze metrics: order fulfillment, backlog, on-time delivery, queue performance.
• Identify trends and translate findings into recommendations.
• Ensure data integrity and validate data sources.
• Create and maintain Power BI dashboards and reports.
• Deliver ad hoc and recurring insights to leadership.
• Improve reporting and identify gaps or opportunities.
• Monitor backlog and delivery risk; flag issues early.
• Collaborate with customer experience, sales, and operations teams.
• Understand end-to-end order flow from entry to reporting.
• Fulfill reporting requests from leadership.
• Identify new metrics and opportunities; propose dashboards.
• Suggest dashboard enhancements and process improvements.

Skills

Power BI

Excel

Analytical thinking

Communication

Data validation

Education

Bachelor's degree in Analytics/Business/Finance/Supply Chain

Tools

SAP

CRM

Job description

Ledgent Technology in Irvine, CA is seeking an experienced Data Analyst to support the customer experience team by delivering actionable insights that improve service performance, on-time delivery, and operational efficiency.

The role blends technical skills (Power BI, Excel, ERP, CRM) with strong business sense and communication to influence decision-making. This is a business-facing analytics role, requiring clear dashboards and thoughtful, cross-functional collaboration.