Data Analyst - Analytics & Insights (Power BI, ERP/CRM)

Ledgent Technology; Irvine (CA); On-site; USD 62,000 - 69,000; Full time

Job summary

Ledgent Technology is seeking an experienced Data Analyst to support the customer experience team in Irvine, delivering actionable insights to improve service performance, on-time delivery, and efficiency. This is a 100% onsite role with a direct-hire arrangement.

The ideal candidate will blend technical skills in Power BI, Excel, ERP (SAP preferred), and CRM systems with strong business acumen to influence decision-making and drive continuous improvement.

Qualifications

• Bachelor’s degree in Analytics, Business, Finance, Supply Chain, or related field.
• 5+ years in data analytics or similar role.
• Advanced Power BI and Excel skills.
• Experience with ERP systems (SAP preferred) and CRM platforms.
• Strong analytical, data validation, and problem-solving skills.
• Outstanding communication to clearly communicate insights and challenge assumptions.

Responsibilities

• Identify trends and translate findings into actionable recommendations.
• Ensure data integrity and validate sources.
• Build and maintain Power BI dashboards and reports.
• Deliver ad hoc and recurring insights to leadership and cross-functional teams.
• Continuously improve reporting and identify gaps/opportunities.
• Monitor backlog and delivery risk; proactively flag issues and recommend mitigation.
• Partner with customer experience, sales, and operations teams.
• Understand end-to-end order flow from entry to reporting.
• Fulfill reporting requests from leadership.
• Proactively identify new metrics, trends, and improvement opportunities.
• Recommend dashboards, enhancements, and process improvements.

Skills

Power BI

Excel

Data analysis

Communication

Education

Bachelor’s degree in Analytics/Business/Finance/Supply Chain

Tools

SAP ERP

CRM platforms

Job description

Ledgent Technology is seeking an experienced Data Analyst to support the customer experience team in Irvine, delivering actionable insights to improve service performance, on-time delivery, and efficiency. This is a 100% onsite role with a direct-hire arrangement.

The ideal candidate will blend technical skills in Power BI, Excel, ERP (SAP preferred), and CRM systems with strong business acumen to influence decision-making and drive continuous improvement.