Onsite CX Advocate – Tempe | Problem Solver

Carvana; Tempe, Northern (AZ, KY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Quality benefits

Holiday and PTO

Education reimbursement

Matching 401(k)

Career path opportunities

Job summary

ADESA in Tempe is seeking a proactive Customer Experience Advocate to join the Central Operations team. This in-person role resolves a diverse range of product and service issues, ensuring a seamless experience for buyers, sellers, transporters, and dealers.

Applicants should have 1+ year in customer service, strong communication, and the ability to navigate multiple systems. This full-time, onsite position offers competitive pay and benefits.

Qualifications

• High School diploma or equivalent required.
• 1+ year of customer service or contact center experience.
• Strong verbal and written communication and active listening skills.
• Ability to learn new systems quickly.
• English reading/writing/speaking required.

Responsibilities

• Handle customer interactions across calls, chats, and emails.
• Resolve product and service issues to provide First Contact Resolution.
• Log interactions in Salesforce and escalate complex issues when needed.
• Coordinate with internal departments to resolve cross-functional requests.
• Provide personalized, empathetic support to customers.

Skills

Customer service

Communication

Active listening

Problem solving

Tech savvy

Bilingual (EN/ES)

Education

High School diploma or equivalent

Job description

ADESA in Tempe is seeking a proactive Customer Experience Advocate to join the Central Operations team. This in-person role resolves a diverse range of product and service issues, ensuring a seamless experience for buyers, sellers, transporters, and dealers.

Applicants should have 1+ year in customer service, strong communication, and the ability to navigate multiple systems. This full-time, onsite position offers competitive pay and benefits.