Customer Experience Team Lead

Opendoor; Tempe (AZ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical/dental/vision insurance

Life insurance

401(k)

Job summary

Opendoor is seeking an Experience Advocate Manager in Tempe to lead a team of Experience Advocates (XAs) delivering world-class customer experiences. You will coach, develop, and scale a high‑impact in-person team focused on quality, speed, and ownership across buyers, sellers, agents, and partners.

You will report to the Senior Customer Experience Manager and drive performance, staffing, and process improvements while upholding Opendoor’s values and service standards.

Qualifications

• Management experience with direct reports.
• Must be in office for all scheduled working days that fall on Monday, Tuesday, Thursday and Friday.
• Wednesdays are optional but not required.
• Willingness to work on evenings, weekends and holidays.
• Available to work between 8:00am and 7:00pm EST.
• Model for what it means to be a leader—thoughtful, pursuit for the truth, deep desire to serve, decisive & solutions oriented.
• Strong communicator and team player with a desire to grow further.
• Committed continuous learner on real estate concepts, market dynamics, and Opendoor product offerings.
• Work well within a team setting to create and deliver our overall vision for the XA org.

Responsibilities

• Lead and manage a team of Experience Advocates (XAs) to meet or exceed quality and customer satisfaction metrics across multiple channels.
• Inspire urgency, accountability, and execution excellence in the team.
• Build a high-engagement, in-person team culture rooted in openness and trust.
• Role model Opendoor principles and XA values in all interactions.
• Recognize and celebrate individual and team successes to drive motivation and retention.
• Continuously coach and develop team members and review interactions to elevate performance.
• Monitor XA metrics, identify trends, and drive corrective action through coaching.
• Manage staffing coverage and workload distribution to meet service demands.
• Serve as escalation leader and hands-on problem solver for blockers and complex issues.
• Communicate with senior leaders about performance, risks, and customer impact.
• Leverage customer insights to influence operational and product improvements.

Skills

People management

Job description

Opendoor is seeking an Experience Advocate Manager in Tempe to lead a team of Experience Advocates (XAs) delivering world-class customer experiences. You will coach, develop, and scale a high‑impact in-person team focused on quality, speed, and ownership across buyers, sellers, agents, and partners.

You will report to the Senior Customer Experience Manager and drive performance, staffing, and process improvements while upholding Opendoor’s values and service standards.