Onsite Customer Support Pro – Calibrations & Asset Management

Trescal Inc; Palo Alto (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Career development opportunities

Referral bonuses

Competitive benefits

Job summary

Trescal Inc. is seeking an Onsite Customer Support Representative in Palo Alto, CA. This role serves as the main liaison between the customer and Trescal, coordinating calibration, asset management, and metrology program activities onsite.

The position requires 3–5 years in customer service, strong organizational skills, and the ability to start by 7:00 a.m. PST. You will support inquiries, track equipment status, and help ensure compliance with quality requirements.

Qualifications

• High School diploma, GED, or equivalent.
• Minimum of 3-5 years’ experience in a similar customer service role.
• Onsite work at the customer's Palo Alto, CA location Monday–Friday.
• Ability to start work by 7:00 a.m. PST.
• Experience in customer service, account management, operations coordination, calibration, metrology, quality systems, or a related technical environment preferred.
• Experience with databases, asset management systems, or ERP platforms preferred.
• Strong organizational and time management skills.
• Excellent customer service and relationship-building abilities.
• Effective verbal and written communication skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office, particularly Excel.
• Ability to work independently as well as part of a team.

Responsibilities

• Serve as the primary contact for customer inquiries related to calibration, repair, equipment status, and metrology services.
• Build and maintain strong relationships with equipment owners, custodians, and stakeholders.
• Follow up on service concerns, complaints, and requests.
• Support customer meetings and represent the metrology program as required.
• Administer customer portal and user access requests.
• Provide training and support on equipment management systems and service processes.
• Support environmental monitoring programs and equipment tracking.
• Assist with process improvements and continuous improvement initiatives.
• Maintain calibration service coordination including scheduling and documentation.

Skills

Customer service

Account management

Operations coordination

Metrology

Quality systems

ERP platforms

Excel

Relationship building

Education

High School diploma or GED

Tools

Excel

ERP systems

Asset management systems

Job description

Trescal Inc. is seeking an Onsite Customer Support Representative in Palo Alto, CA. This role serves as the main liaison between the customer and Trescal, coordinating calibration, asset management, and metrology program activities onsite.

The position requires 3–5 years in customer service, strong organizational skills, and the ability to start by 7:00 a.m. PST. You will support inquiries, track equipment status, and help ensure compliance with quality requirements.