Customer Service Specialist – Calibration & Lab Services

Trescal; Lansdale (Montgomery County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance plans

401k plan

Paid time off

Career development opportunities

Referral bonuses

Competitive benefits

Job summary

Trescal is seeking a Customer Service Representative in Lansdale, PA to provide top-notch support for calibration services. You will handle inquiries, process orders, and coordinate with lab and operations teams to meet turnaround times and service expectations.

We value strong communication, multitasking, and a customer-focused mindset, with 2+ years in a related role and a High School diploma or GED (Associate's degree preferred).

Qualifications

• High School Diploma, GED, or equivalent required; Associate's degree preferred.
• Minimum of 2 years of experience in customer service, account support, order management, or related role.
• Strong verbal and written communication skills with customers and internal stakeholders.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for customers regarding calibration services, status updates, quotations, scheduling, and inquiries.
• Respond to customer requests via phone, email, and other channels in a timely and professional manner.
• Process customer orders, service requests, purchase orders, and related documentation accurately.
• Coordinate with laboratory and operations teams to meet customer requirements and turnaround times.
• Provide accurate information on services, order status, pricing, invoicing, and delivery schedules.
• Maintain detailed customer records in company systems.
• Resolve concerns proactively and escalate complex matters as needed.
• Support customer retention by building strong relationships and delivering exceptional service.
• Assist with quote follow-up and identify opportunities to support account growth.
• Adhere to company policies, quality standards, and regulatory requirements.

Skills

Customer service

Communication

Multitasking

CRM proficiency

Microsoft Office

Independent work

Problem solving

Customer-focused

Education

High School Diploma or GED

Associate's degree (preferred)

Tools

CRM software

Microsoft Office

Job description

Trescal is seeking a Customer Service Representative in Lansdale, PA to provide top-notch support for calibration services. You will handle inquiries, process orders, and coordinate with lab and operations teams to meet turnaround times and service expectations.

We value strong communication, multitasking, and a customer-focused mindset, with 2+ years in a related role and a High School diploma or GED (Associate's degree preferred).