Technical Customer Support Specialist

Trescal Inc; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

Career development

Referral bonuses

Job summary

Trescal Inc in Lansdale, PA is seeking a Customer Service Representative to provide top-notch support to our valued customers in calibration services. You will be the primary contact, handling inquiries, quotations, scheduling, and documentation with a professional, empathetic approach.

Responsibilities include timely responses by phone and email, processing orders and service requests, coordinating with lab teams, maintaining records, and helping drive customer retention through exceptional

Qualifications

• High School Diploma, GED, or equivalent required; Associate’s degree preferred.
• Minimum 2 years of experience in customer service or related roles.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for customers regarding calibration services, status updates, quotations, scheduling, and service-related inquiries.
• Respond to customer requests in a timely, professional, and solutions-oriented manner via phone, email, and other communication channels.
• Process customer orders, service requests, purchase orders, and associated documentation accurately and efficiently.
• Coordinate with laboratory and operational teams to ensure customer requirements, turnaround times, and service expectations are met.
• Provide customers with accurate information regarding service offerings, order status, pricing, invoicing, and delivery schedules.
• Maintain detailed and accurate customer records within company systems and ensure documentation is complete and up to date.

Skills

Customer service

Communication

CRM software

MS Office

Education

High School Diploma or GED

Associate's degree preferred

Tools

CRM software

Microsoft Office

Job description

Trescal Inc in Lansdale, PA is seeking a Customer Service Representative to provide top-notch support to our valued customers in calibration services. You will be the primary contact, handling inquiries, quotations, scheduling, and documentation with a professional, empathetic approach.

Responsibilities include timely responses by phone and email, processing orders and service requests, coordinating with lab teams, maintaining records, and helping drive customer retention through exceptional