Onsite Calibration & Asset Support Coordinator

Tresca; San Jose (CA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health insurance

401k plan

Paid time off

Career development opportunities

Referral bonuses

Job summary

Trescal is seeking an Onsite Customer Support Representative to support a key customer in Palo Alto, CA. The role acts as the primary liaison between the customer and Trescal for calibration, asset management, and metrology program activities, with on-site duties Monday through Friday before 7:00 a.m. PST.

The position requires a High School diploma and 3–5 years of related experience, with strong organizational, communication, and problem-solving skills, and proficiency in Excel and ERP systems.

Qualifications

• High School diploma or equivalent required.
• 3–5 years in a similar customer service role preferred.
• Experience with databases, asset management systems or ERP platforms is preferred.

Responsibilities

• Serve as onsite primary liaison between customer and Trescal for calibration, asset management and metrology program activities.
• Maintain accurate equipment records, including ownership, location, status, and calibration information.
• Coordinate calibration, repair, rental and vendor service activities.
• Monitor service metrics and ensure compliance with customer quality requirements.
• Generate and maintain reports related to calibration status and service metrics.

Skills

Customer service

Account management

Operations coordination

Communication skills

Problem-solving

Education

High School diploma or equivalent

Tools

ERP platforms

Database systems

Microsoft Excel

Job description

Trescal is seeking an Onsite Customer Support Representative to support a key customer in Palo Alto, CA. The role acts as the primary liaison between the customer and Trescal for calibration, asset management, and metrology program activities, with on-site duties Monday through Friday before 7:00 a.m. PST.

The position requires a High School diploma and 3–5 years of related experience, with strong organizational, communication, and problem-solving skills, and proficiency in Excel and ERP systems.