Customer Service Coordinator

Globalchannelmanagement; Dallas (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in customer service in Dallas, Texas, is seeking a Customer Service Coordinator with over 2 years of experience in customer-facing roles. This position requires proficiency in computer systems and a positive, empathetic attitude when handling customer concerns. Responsibilities include answering phones, responding to emails, coordinating shipping, and performing other related duties. Familiarity with optical market products and experience with CRM/ERP systems like Great Plains or SAP is essential.

Qualifications

• 2+ years of experience in a customer-facing role (phone, email, or in person).
• Basic proficiency in computer systems and common office software.
• Familiarity with optical/ophthalmological market products/services.

Responsibilities

• Answer phones and respond to emails.
• Coordinate shipping and follow up on customer inquiries.
• Perform other assigned duties to support customer service operations.

Skills

Customer service skills

Empathy

Data entry

Communication

Tools

CRM systems

Great Plains

Zoho

SAP

Job description

About the job Customer Service Coordinator

Customer Service Coordinator needs 2+ years experience

Customer Service Coordinator requires:

• Onsite
• Prior experience in a customer-facing role (phone, email, or in person).
• Basic proficiency in computer systems, data entry, and common office software.
• Ability to stay positive, empathetic, and professional when handling customer concerns.
• Familiarity with the optical/ophthalmological market products/services.
• CRM / ERP
• Great Plains, Zoho, SAP, or similar platforms.
• Answer phones, responding to emails, coordinating shipping, following up on customer inquiries, and performing other assigned duties.