Onsite Customer Service Specialist – Orders & Support

Recruiting - Original Template; Turlock (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off at time of hire

Annual clothing allowance

Wellness stipend

Job summary

Nelson-Jameson is hiring a Customer Service Representative to manage daily order processing, phone inquiries, and email communications, ensuring a seamless customer experience. You will work with internal departments to resolve product and service questions, impacting loyalty and operational efficiency.

The role focuses on order entry, problem resolution, and cross-functional collaboration in a busy environment, with onsite responsibilities and a supportive team culture.

Qualifications

• Requires a high school diploma or equivalent; post-secondary coursework is a plus.
• Experience handling customer inquiries, orders, quotes, and returns.
• Experience with CRM/ERP systems and Google Workspace preferred.

Responsibilities

• Process daily orders, quotes, and returns in the ERP system accurately.
• Handle inbound calls and emails with a courteous, professional approach.
• Verify order details and respond to customer questions about orders, pricing, and product specs.
• Collaborate with internal teams to resolve issues and ensure timely solutions.
• Support front-desk coverage and assist with general office needs as needed.

Skills

Order processing

Customer support

Communication skills

CRM usage

Google Workspace

Education

High school diploma

Post-secondary education

Data entry experience

Tools

CRM systems

ERP systems

Google Workspace

Job description

Nelson-Jameson is hiring a Customer Service Representative to manage daily order processing, phone inquiries, and email communications, ensuring a seamless customer experience. You will work with internal departments to resolve product and service questions, impacting loyalty and operational efficiency.

The role focuses on order entry, problem resolution, and cross-functional collaboration in a busy environment, with onsite responsibilities and a supportive team culture.