Onsite Customer Success Lead for SMB Accounts

Antera Software USA, Inc.; Plano (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive medical, dental, and vision insurance

401(k) matching

Paid Time Off (PTO)

Dedicated budget for training and professional development

Job summary

Antera Software USA, Inc. is seeking a Customer Success Associate in Plano, TX to provide operational support for top accounts while independently managing a portfolio of SMB customers. You will coordinate Quarterly Business Reviews, manage CRM integrity, and distribute email campaigns. The ideal candidate will possess a Bachelor's degree or equivalent experience and be adept in tech-related tasks.

This position offers a full-time, onsite role with opportunities for professional development and a collaborative work environment.

Qualifications

• Education: Bachelor's degree (new graduates are encouraged to apply) or similar experience in a customer-facing role.
• Communication: Clear, concise writing skills and a professional phone/video presence.
• Technical Aptitude: You don’t need to be an engineer, but you should help friends with tech.

Responsibilities

• Coordinate and schedule Quarterly Business Reviews (QBRs) between Antera executives and client stakeholders.
• Ensure CRM is updated and accurate, maintaining account health scores and contact information.
• Manage automated email campaigns for customer engagements and updates.

Skills

Technical Aptitude

Administrative Excellence

Clear Communication

Adaptability

Education

Bachelor's degree or similar experience

Tools

G-Suite

Microsoft Excel

CRM platforms

Job description

Antera Software USA, Inc. is seeking a Customer Success Associate in Plano, TX to provide operational support for top accounts while independently managing a portfolio of SMB customers. You will coordinate Quarterly Business Reviews, manage CRM integrity, and distribute email campaigns. The ideal candidate will possess a Bachelor's degree or equivalent experience and be adept in tech-related tasks.

This position offers a full-time, onsite role with opportunities for professional development and a collaborative work environment.