Onsite Customer Experience Leader – Transit & Safety

ALSTOM Gruppe; New York (NY); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Investment in personal development

Collaborative work environment

Progress towards operational excellence

Job summary

A leading transportation company is seeking a Customer Service Manager for JFK AirTrain in New York. This full-time onsite role involves enhancing safety and streamlining service processes to ensure an exceptional experience for passengers. Candidates should have a degree in business or marketing, excellent interpersonal skills, and experience in customer service management within transportation. The salary range is $100,000 - $130,000, with a commitment to a diverse and inclusive workplace.

Qualifications

• Experience or understanding of customer service management within the transportation industry.
• Knowledge of customer service best practices and industry trends.
• Familiarity with the Port Authority of New York & New Jersey's operational standards.

Responsibilities

• Assist with implementing safety policies and procedures to protect customers and assets.
• Conduct investigations and implement corrective actions to prevent similar incidents.
• Collaborate with the Customer Service Leadership team to align with service strategy.

Skills

Excellent interpersonal and communication skills

Leadership and team management abilities

Proven ability to collaborate with cross-functional teams

Relationship building and conflict resolution expertise

Adaptability to changing customer needs and market trends

Education

Degree in business administration, marketing, or related field

Job description

A leading transportation company is seeking a Customer Service Manager for JFK AirTrain in New York. This full-time onsite role involves enhancing safety and streamlining service processes to ensure an exceptional experience for passengers. Candidates should have a degree in business or marketing, excellent interpersonal skills, and experience in customer service management within transportation. The salary range is $100,000 - $130,000, with a commitment to a diverse and inclusive workplace.